La Kishia Thomas

Business Instructor II

Metlife

Cary, NC

03.2014 - Current

Utilize a variety of industry-standard modalities and technologies based on adult learning principles to ensure most effective learning experience.
Collaborate with department leaders, managers and subject matter expertise to understand the specific skills and knowledge required to meet organizational objectives.
Employ ILT and VILT software such as WebEx and TEAMS to facilitate comprehensive training and learning processes for individual contributors and managers.
Offer and deliver specialized onboarding and product training solutions to frontline and incumbent associates.
Administer support and guidance to senior managers and other employees on how to best optimize staff performance and career development.
Liaise directly with stakeholders to ensure training curriculums and delivery remain supportive of company objectives.
Create, produce, and maintain innovative and effective digital training materials.
Perform specific, individualized training needs assessments to identify employee skill gaps, develop targeted training sessions, and ultimately improve collective staff performance.
Remain aware and updated of shifting industry trends and practices to devise effective, advanced training curriculums.
Maintain consistent communication with senior staff to assess staff progress and develop customized training programs in alignment with company vision and goals.
Effectively trained new hire associates with a 55% retention rate.
Successfully facilitated Onboarding and Continuous Education for 6 core product offering in the Call Center
Achieved consistent survey ratings, maintaining an average of 3.7 out of 4
Developed and mentored over 20 new hire associates which resulted in career advancement
Recognized for outstanding classroom management with an innovated approach to learning