Lakishua Singleton
Brooklyn,NY
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Trustworthy and dedicated with 10+ years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Home Health Aide
Independant
08.2022 - 06.2023
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
PCA
Fayetteville Manor
02.2019 - 07.2022
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CSR II
Best Western Call Center
02.2015 - 05.2017
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Contributed to company growth by consistently meeting and exceeding sales targets.
- Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
- Streamlined communication between departments, ensuring timely resolution of customer concerns.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
Warehouse Manager
Sak's Off 5Th
09.2015 - 03.2017
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Cashier
Walmart
01.2011 - 02.2015
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Triton High School
Erwin, NC05.2004
Skills
Care plan assessment
ADL support
Data Entry
Call Management
Complaint resolution
Employee Scheduling
Inventory Management
Loading and unloading
Quality Assurance
Billing and Invoicing
Hiring and Training
Timeline
Home Health Aide
Independant
08.2022 - 06.2023
PCA
Fayetteville Manor
02.2019 - 07.2022
Warehouse Manager
Sak's Off 5Th
09.2015 - 03.2017
CSR II
Best Western Call Center
02.2015 - 05.2017
Cashier
Walmart
01.2011 - 02.2015
High School Diploma -
Triton High School