Lakisi Bouyer
LONG BEACH,California
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Motor Coach Operator
City Of Santa Monica Big Blue Bus
10.2014 - Current
- Maintained punctuality, consistently arriving at destinations on schedule through efficient route planning and time management skills.
- Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
- Managed challenging situations calmly and professionally, maintaining positive relationships with passengers and coworkers alike.
- Diffused potential passenger disputes with fairness and professionalism.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Fostered safe bus environment by enforcing rules of conduct for passengers.
- Aided passengers with disabilities or special needs.
- Developed and maintained positive relationships with passengers and other drivers.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Adapted quickly to unforeseen circumstances such as road closures or detours, making necessary adjustments without compromising safety or timeliness goals.
- Reduced accidents and maintained safety records by adhering to company policies and federal regulations.
- Enhanced passenger satisfaction by providing safe and timely transportation services.
- De-escalated stressful situations through individual and family crisis interventions.
Bus Driver
Enterprise Rent-A-Car
05.2012 - 10.2014
- Observed passengers during the journey and reported any suspicious behavior.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Communicated with passengers regarding estimated time of arrival.
- Adhered to tight schedule and met departure and arrival deadlines.
- Remained calm and poised in emergent situations.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Responded with ease to sudden changes in routes and schedules.
- Delivered passengers to destinations safely and on time.
- Followed company policies and procedures and maintained compliance with standards.
- Demonstrated adaptability and flexibility in response to changing circumstances, such as inclement weather or unexpected flight delays, ensuring that passengers were provided with reliable transportation options.
- Contributed to a positive work environment by maintaining a professional demeanor and showing respect for colleagues and passengers alike.
- Handled customer complaints professionally and courteously while working to resolve any issues promptly.
- Participated in ongoing training sessions to keep abreast of industry trends, new technologies, or changes in regulations that may impact job performance or passenger safety standards.
- Implemented effective communication strategies to relay important information to both passengers and dispatchers in realtime.
- Managed emergencies effectively by following established protocols and coordinating with airport authorities when necessary.
- Enhanced passenger satisfaction by providing timely and efficient shuttle services between airport terminals and parking lots.
- De-escalated stressful situations through individual and family crisis interventions.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
School Bus Driver
Inglewood USD
09.2001 - 05.2012
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
- Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
- Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
- Kept parents informed of schedule changes or other relevant updates through clear communication channels.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
- Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated information to parents to promote good communication and transparency.
- Safeguarded student welfare by promptly addressing medical emergencies or other concerns according to established protocols.
- Minimized disruptions to schedules by quickly adapting to route changes and traffic conditions for timely arrivals at destinations.
- Facilitated smooth transitions between home life and school by providing consistent support during pick-up/drop-off times for special needs children.
- Demonstrated professionalism and a strong work ethic by consistently arriving early, preparing the bus, and being available for additional duties as needed.
- Enforced student behavior policies and responded to student emergencies.
Education
Bachelor of Arts - Sociology
California State University - Dominguez Hills
Carson, CA12.2023
Associate of Arts - Sociology
Long Beach City College
Long Beach, CA12.2020
Skills
- Effective communication
- Stress management
- Conflict resolution
- Cross-cultural sensitivity
- Active listening
- Attention to detail
- Behavior Monitoring and Management
- Decision-Making
- Efficient Under Pressure
- Conflict Resolution
- Problem-solving
Timeline
Motor Coach Operator
City Of Santa Monica Big Blue Bus
10.2014 - Current
Bus Driver
Enterprise Rent-A-Car
05.2012 - 10.2014
School Bus Driver
Inglewood USD
09.2001 - 05.2012
Bachelor of Arts - Sociology
California State University - Dominguez Hills
Associate of Arts - Sociology
Long Beach City College
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