Lakita Henry
Huntsville,AL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Conscientious Healthcare professional offering over 18 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Concierge
Thrive @ Jones Farm
11.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Answering multiphone line
- Customer service
Medical Front Office Receptionist/Prior Authorization Specialist
Wayne Memorial
05.2020 - 11.2021
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Reviewed appeals for prior authorization requests and communicated with payers to resolve issues.
Medical Assistant/Certified Phlebotomist/Prior Authorization Specialist
Coastal Medical Specialist
12.2014 - 05.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
- Analyzed medical records and other documents to determine approval of requests for authorization.
- Reached out to insurance carriers to obtain prior authorization for testing and procedures.
- Responded to inquiries from healthcare providers regarding prior authorization requests.
- Collected and documented patient medical information such as blood pressure and weight.
Education
No Degree - Phlembotomy
Allied Medical & Health Services, Inc.
Hinesville05.2018
No Degree - Medical Assisting
Bryman College
Federal Way, WA11.2006
High School Diploma -
Parkview Baptist High School
Sulphur, LA05.2001
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Medical terminology knowledge
- Data Entry
Certification
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
Timeline
Concierge
Thrive @ Jones Farm
11.2023 - Current
Medical Front Office Receptionist/Prior Authorization Specialist
Wayne Memorial
05.2020 - 11.2021
Medical Assistant/Certified Phlebotomist/Prior Authorization Specialist
Coastal Medical Specialist
12.2014 - 05.2020
No Degree - Phlembotomy
Allied Medical & Health Services, Inc.
No Degree - Medical Assisting
Bryman College
High School Diploma -
Parkview Baptist High School
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
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