Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lakita Robinson

Philadelphia,PA

Summary

Dynamic operations leader with a proven track record at Dashmart, excelling in data analysis and workflow optimization. Skilled in Zendesk and Microsoft Office, I enhance customer retention and drive efficiency. My strategic approach to inventory management has significantly improved operational performance, ensuring seamless order fulfillment and superior service delivery.

Overview

5
5
years of professional experience

Work History

Operations Associate Lead

Dashmart
Philadelphia, PA
03.2025 - Current
  • Order fulfillment, picking and packing items for customer orders, staging them for delivery, handoff to Dashers.
  • Analyzing data to identify areas for improvement in inventory management, ordering, and overall efficiency.
  • Developing and implementing strategies to optimize workflows, improve labor efficiency, and enhance overall operations

Assistant Department Manager

Primark
Philadelphia, PA
01.2024 - 03.2025
  • Supervise floor operations and staff scheduling to ensure efficient department coverage.
  • Strategically merchandise and execute planograms to drive sales and customer engagement.
  • Conduct nightly cash handling and safe balancing procedures.

Produce Manager

Grocery Outlet
Philadelphia, PA
03.2023 - 01.2024
  • Perform stock rotation, inventory tracking, and vendor returns to maintain product quality and reduce waste.
  • Create marketing displays and pricing adjustments to improve product visibility and sales.
  • Enter inventory data and manage night shift task schedules using Excel and internal systems.

Leasing Agent / Property Assistant

Intersolutions / Pennrose Management
, Remote
12.2021 - 01.2023
  • Delivered remote customer support via phone, chat, email, and social media using Salesforce and Zendesk.
  • Processed leasing applications and screened documents using Yardi.
  • Performed document creation, scheduling, and reporting using MS Office and Google Suite.

Live Chat Agent / Customer Service Rep

Instacart
Philadelphia, PA
01.2020 - 09.2020
  • Delivered high-volume customer support via chat, email, and inbound calls.
  • Resolved issues quickly and professionally, maintaining service excellence in a remote setting.
  • Handled multiple chats simultaneously while meeting quality standards.

Education

Associate of Arts - Communications, photography

CAMDEN COUNTY COLLEGE
Blackwood, NJ
01.2013

Skills

  • Zendesk and Yardi
  • Microsoft Office Suite and Google Workspace
  • Outlook and Slack
  • Zoom and Microsoft Teams
  • Data entry and email management
  • Customer retention strategies
  • Scheduling and detail orientation

Affiliations

  • acrylic mixed media painter
  • musician and recording artist
  • videographer and editing
  • enrolled in school for ux design and graphic design

Timeline

Operations Associate Lead

Dashmart
03.2025 - Current

Assistant Department Manager

Primark
01.2024 - 03.2025

Produce Manager

Grocery Outlet
03.2023 - 01.2024

Leasing Agent / Property Assistant

Intersolutions / Pennrose Management
12.2021 - 01.2023

Live Chat Agent / Customer Service Rep

Instacart
01.2020 - 09.2020

Associate of Arts - Communications, photography

CAMDEN COUNTY COLLEGE

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