Lakita Sterling
Charlotte,NC
Summary
Experienced and personable assistant with a strong background in administrative, customer service, and nursing roles. Solid team player known for maintaining an upbeat and positive attitude in fast-paced environments. Skilled Patient Care Coordinator overseeing high-quality and efficient patient care programs. Capable of effectively communicating with team members at all levels, providing clear direction, and remaining open to constructive feedback.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Care Coordinator
Atrium Health Carolinas Medical Center
06.2019 - Current
- Facilitated on-going assessment of patient and family needs and oversaw implementation of interdisciplinary team plan of care.
- Investigated and reported issues relating to patient care and conditions which might hinder patient well-being.
- Making sure ICD-10-CM codes match referrals.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Medical Receptionist
CSL Plasma
06.2016 - 05.2019
- Responsible for greeting donors Performs finger stick for hematocrit and total protein levels Check blood pressure, pulse, weight, temperature.
- Create donor profile using nextgen medical software.
- Assisted approximately 200 customers each day.
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
Receptionist/Office Assistant
Kraft Heinz
02.2015 - 04.2017
- Offered strong customer service skills, keeping customers satisfied.
- Serving visitors by greeting, welcoming, directing and announcing them appropriately Answering, screening and forwarding any incoming phone calls Receiving and sorting daily mail Ordering office supplies.
CNA - Certified Nursing Assistant
New Horizons In Home Care
05.2013 - 01.2015
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses.
- Utilized hospital systems to monitor and report on individual patient care, including lab results, allergies, and vital signs.
- Arrange and/or provide transportation to medical appointments or shopping Care for and assist clients with mobility, cognitive, and mental impairments.
- Delivered in-home care for children and adults.
Education
Diploma - Medical Billing And Coding
Cambridge College of Healthcare And Technology
Medical Assistant - undefined
ECPI University
Charlotte, NC06.2020
Skills
Computer skills, Communication skills, Microsoft excel, Time management, Knowledgeable in ICD-9, ICD-10 CPT and HCPCS coding Customer Service, Electronic Claim Submissions, Microsoft Office Suite, Rejected Claim follow-up, Medical Terminology, Analyzing and Validating Patient Information, Diagnoses, and Billing, Charge Sheet Review, Ability to process high volumes of patient information; Data Entry at 55 WPM, Patient Summary, HIPAA Guidelines / Dedicated to maintaining strict patient confidentiality
Certification
CPR Training, Peer Support, Blood Borne pathogens
Timeline
Care Coordinator
Atrium Health Carolinas Medical Center
06.2019 - Current
Medical Receptionist
CSL Plasma
06.2016 - 05.2019
Receptionist/Office Assistant
Kraft Heinz
02.2015 - 04.2017
CNA - Certified Nursing Assistant
New Horizons In Home Care
05.2013 - 01.2015
Medical Assistant - undefined
ECPI University
Diploma - Medical Billing And Coding
Cambridge College of Healthcare And Technology
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