Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lakitta Adside

Gordon,GA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

17
17
years of professional experience

Work History

Assistant Manager

Zcroum
Gordon, GA
05.2017 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Ordered supplies for the tech support floor when needed.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Approved PDO and UDO.
  • Did Call Evaluations on Techs monthly.
  • Supervised daily operations including scheduling shifts, assigning duties.

Assistant Store Manager

Its Fashion
Milledgeville, GA
01.2008 - 05.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained inventory by checking merchandise to determine levels.

Education

High School Diploma -

Wilkinson County High School
Irwinton, GA
05-2006

Some College (No Degree) -

Middle Georgia College
Cochran, GA

Skills

  • Product and service knowledge
  • Employee engagement
  • Recruiting and interviewing
  • Team motivation
  • Schedule oversight
  • Sales monitoring
  • Employee Scheduling
  • Operations Management
  • Employee Performance Evaluations

Timeline

Assistant Manager

Zcroum
05.2017 - Current

Assistant Store Manager

Its Fashion
01.2008 - 05.2024

High School Diploma -

Wilkinson County High School

Some College (No Degree) -

Middle Georgia College

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Lakitta Adside