LAKIYA BALKCOM
SANDY SPRINGS
Summary
Motivated professional with 8+ years of experience dedicated to maintaining customer satisfaction and driving company success. Adept at building productive relationships, resolving complex issues, and fostering customer loyalty. Strong proficiency in technical support, call center operations, and complaint resolution. Demonstrated fast and accurate typing skills with a tech-savvy nature.
Overview
12
12
years of professional experience
Work History
Quality Control Technician
State of Georgia
08.2023 - Current
- Conducted work on election audit processes.
- Executed election set configurations and programming adjustments efficiently.
- Created allocation sheets and proofed the election building.
- Logic and accuracy.
- Performed evaluations of system and component function to detect issues.
- Performed routine maintenance on equipment for manufacturing operations
- Determined maintenance requirements and assigned repairs to qualified employees
- Demonstrate the operation of voting equipment to election officials.
- Journeyed through different Georgian districts to support L&A operations and readiness for electoral activities.
Elections Equipment Assurance Tester
Secretary of State
08.2022 - 08.2023
- Works as part of a team to provide quality assurance testing of voting equipment.
- Coordinated with Elections Systems & Data team to address testing outcomes.
- Actively tests equipment and systems to identify errors or defects, and ensure that all units meet specifications set forth in testing criteria.
- Provides written documentation of system test pass or fail, and reason/error code.
- Follows assigned standard operating procedures concerning the testing and documentation of each step.
- Follow established chain of custody procedures in accordance with legal requirements, and any additional Elections Division policies.
- Collaborate with other acceptance testers and members of the Elections Systems & Data team to prepare systems and equipment for county utilization.
- Provides written documentation of system test pass or fail, and reason/error code.
County Technician/Coordinator
Diversified Technologies Inc.
04.2020 - 07.2022
- Company Overview: Voting and Election.
- Conducted tests of components and systems to evaluate performance, and identify concerns.
- Performed routine maintenance on equipment for manufacturing operations.
- Determined maintenance requirements and assigned repairs to qualified employees.
- Developed corrective action plans and prevention strategies to improve product reliability.
- Deliver voting equipment to designated polling places, and explain and demonstrate the operation of the voting equipment to election officials.
- Repair and maintain voting equipment as needed, troubleshoot, and identify voting equipment problems.
- Coached employees through day-to-day work and complex problems.
- Assisted with election audits.
- iOS updates, application updates, election set, and programming.
- Created allocation sheets and proofed the election building.
- Logic and accuracy.
- Provided assistance with L&A and Advanced Voting tasks across different counties in Georgia.
- Voting and election.
City Mail Carrier
USPS
03.2013 - 03.2020
- Maintained integrity of goods by properly securing them in vehicles.
- Completed timely postal deliveries for residential and commercial recipients during each route.
- Conveyed customer concerns, suggestions, and input to management for prompt action.
- Sorted and placed mail into mailboxes and post office boxes, with high levels of accuracy.
- Facilitated direct customer interactions during delivery services.
- Greeted customers and answered questions regarding mail pickup times, postal regulations, and delivery costs.
- Operated portable scanners to log shipment information during residential and commercial deliveries.
Education
High School Diploma -
Thornridge High School
Some College (No Degree) - Information Technology
Georgia Perimeter College
Skills
- Product inspection
- Visual inspection
- Equipment calibration
- Inspections and reviews
- Workplace safety
- Documentation skills
Timeline
Quality Control Technician
State of Georgia
08.2023 - Current
Elections Equipment Assurance Tester
Secretary of State
08.2022 - 08.2023
County Technician/Coordinator
Diversified Technologies Inc.
04.2020 - 07.2022
City Mail Carrier
USPS
03.2013 - 03.2020
High School Diploma -
Thornridge High School
Some College (No Degree) - Information Technology
Georgia Perimeter College
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