Lakiya Malone
Los Angeles,CA
Summary
Accomplished professional with 14 years of administrative expertise and over 5 years in leadership within Human services, dedicated to supporting underserved communities. Proven ability to drive program success and enhance service delivery. Seeking to leverage strong organizational and leadership skills to make a lasting impact in a community-focused role.
Overview
14
14
years of professional experience
Work History
Program Manager
SSG/HOPICS
07.2023 - Current
- Monitor and manage organizations 344 Family Crisis Housing Network Beds (277 subcontractor beds, 67 Directly Operated site beds
- Contribute to the obtainment of all Family Crisis Housing contractual KPI Key Performance Indicators and the obtainment of division-wide goals and performance outcomes
- Ongoing crisis management and mitigation
- Manage and supervise administrative staff of 8 and daily program operations, complying with policies and regulations
- Ongoing reconciliation and forecasting of crisis housing slots based on funding availability
- Monitor program outcomes & develop systematic ways to track data
- Coordinate with sub-contractors, collaborative partners and funders
- Ensure programs are fully integrated with Coordinated Entry System(s)
- Oversee and analyze collection of data related to productivity, contract performance, outcomes, demographics, and integration efforts
- Conduct comprehensive program and performance evaluations, identifying areas for improvement and recommending actionable solutions
- Attend meetings with stakeholders on regular basis to assess progress and adjust
- Coach team members on professional development opportunities, contributing to improved overall performance
- Address and resolve technical, financial, and operational concerns by working with team members and leadership members
- Adjust to and execute impromptu assignments
Supervisor
SSG/HOPICS
09.2020 - 07.2023
- Supervised a crisis housing team of five, managing intake, placement, and facility compliance.
- Ensure timely and accurate data entry by FCHN Team
- Ensure that the habitability of all crisis housing facilities including quarterly facility inspections and implementing action plans for facilities that are out of compliance
- Review all billing and supplementary documentation to ensure accuracy and ensure that collaborative provider payments are processed timely
- Collaborate with providers providing technical assistance and conflict resolution
- Respond timely to all incidents and complaints ensuring that necessary matters are escalated to immediate supervisor, AD for Families, Deputy Director, and LAHSA
Lead Placement Coordinator
SSG/HOPICS
05.2018 - 09.2020
- Tracked program data, handled client files, and collaborated across family solution center components.
- Responsible for keeping track of and structuring various tasks for team members
- Maintaining ongoing tracking of all household members of households in the family crisis housing program
- Responsible for coordinating day to day for FCHN including but not limited to identifying appropriate crisis housing utilizing HomeBase Integrated system, contacting FCHN shelter providers, arranging transportation
- Reconciling with HomeBase and HMIS ongoing to ensure that all participants are accounted for
Placement Coordinator
SSG/HOPICS
09.2017 - 05.2018
- Placement of homeless families into HOPICS directly operated or subcontracted sites
- Ensuring that clients receive accurate and timely information about their crisis housing stay
- Work closely with the Resident Advocates to respond timely and efficiently to the needs of participants and collaborative partners
- Working collaboratively with all components of the family solutions center including co-located partners
- Responsible for monitoring, maintaining & updating HMIS & client tracking logs
CASW II
City of Los Angeles (Family Source Center)
07.2010 - 03.2017
- Provide resources to enhance financial & educational stability & meet various needs for low-income families’ adults, teens & children
- Input data into mainframe using city integrated system (FMIS), (ISIS) & One-E App
- Provided leadership and oversight for youth enrolled in youth employment program 16-24 youth
Education
Sociology
Los Angeles Southwest College
Los Angeles, CASkills
- Leadership
- Crisis Management
- Program Evaluation
- Team Management
- Client Services
- Conflict Resolution
- Problem-solving
- Critical thinking
- Strategic planning
Timeline
Program Manager
SSG/HOPICS
07.2023 - Current
Supervisor
SSG/HOPICS
09.2020 - 07.2023
Lead Placement Coordinator
SSG/HOPICS
05.2018 - 09.2020
Placement Coordinator
SSG/HOPICS
09.2017 - 05.2018
CASW II
City of Los Angeles (Family Source Center)
07.2010 - 03.2017
Sociology
Los Angeles Southwest College