Lakiyah Lewis

Articulate and highly-skilled Inbound Call Center Representative provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

• Strong organizational and time management skills ability to organize and prioritize heavy and time-sensitive workload whereas consistently meeting Call Center Benchmarks for adherence and satisfactory solid performance review.
• Recorded detailed notes during each phone interaction for future reference.
• Display flexibility and aptitude for quick learning by cross-training across multiple markets.
• Analyzed customer records to identify areas of improvement and develop action plans for resolution.
• Investigate oral and written notice of errors for disputed transaction submitted via internal customers in accordance with rules and regulations.
• Evaluate strategies and assist overcome negative objectives and retain Diffusing negative objectives by using retention skills to build pleasant rapport with clientele.
• Applied mathematical concepts and calculations, before approving any requested adjustments.
• Provided comprehensive support for customers with inquiries regarding billing or payment adjustments.
• Performed detailed research on claims and discrepancies to ensure accuracy of adjustments.
• Scrutinized and evaluated any settled claims, applying technical knowledge, and human relations skills to achieve fair and prompt disposal of cases and to contribute to reduced loss ratio.