Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lakiyah Mayfield

Chicago,Illinois

Summary

Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Auto Adjuster

Sedgwick
06.2022 - 08.2023
  • Issued payouts to claimants.
  • Negotiated with claimants to settle claims.
  • Documented all findings in concise reports.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.

Cyber Security Analyst Intern

Ovation Technology
12.2021 - 06.2022
  • Conduct security assessments and design reviews
  • Recommend improvements in security systems and procedures.
  • Maintains security solutions and tools
  • Detect threats or intrusions
  • Conducted security audits to identify vulnerabilities.
  • Monitored use of data files and regulated access to protect secure information.

Front Desk Associate

Blink Fitness
11.2019 - 04.2020
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.

Receptionist

The Garland Building Office
06.2016 - 08.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Online Support

Apple Inc
09.2018 - 12.2018
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

Education

Associates Degree - Business Administration

Harold Washington College
Chicago, Il
05.2019

Diploma - Early Childhood Education

Simeon Career Academy
Chicago, Il
06.2018

Skills

  • Damage Assessment
  • Manufacturer Specifications
  • Corporate Policies and Procedures
  • Claim Handling
  • Mail Handling
  • Posting Charges
  • Special Requests
  • File Management
  • Online Chat
  • Professional Relationships
  • Office Support
  • Microsoft PowerPoint

Certification

  • Licensed Insurance Adjuster
  • CISSP - Certified Information System Security Professional

Timeline

Auto Adjuster

Sedgwick
06.2022 - 08.2023

Cyber Security Analyst Intern

Ovation Technology
12.2021 - 06.2022

Front Desk Associate

Blink Fitness
11.2019 - 04.2020

Online Support

Apple Inc
09.2018 - 12.2018

Receptionist

The Garland Building Office
06.2016 - 08.2019

Associates Degree - Business Administration

Harold Washington College

Diploma - Early Childhood Education

Simeon Career Academy

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Lakiyah Mayfield