Lakiyalyn Thomas
Lancaster,CA
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Sales Associate/Key Holder
Dollar General
06.2022 - 02.2025
- Assisted with store stocking, floor-sets and opening/closing procedures.
- Recommended, selected, and helped locate or obtain merchandise to customers.
- Responded to service inquiries and coordinates resolutions with management and floor associates.
- Placed special orders to call other stores to find desired items.
- Put up signage regarding promotions, changes to store regulations, etc.
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Successfully drove new product lines to increase annual profits by 20%.
Sales Associate
Dollar General
06.2021 - 02.2025
- Provided accurate, valid and complete information by using the proper methods/tools.
- Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
- Kept records of customer interactions, processed customer accounts and filed documents.
- Researched answers or solutions as needed.
- Met personal/team sales targets and call handling quotas.
- Followed communication procedures, guidelines and policies.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Security Guard
S&S Labor Force Inc
06.2024 - 07.2024
- Secured premises and personnel by patrolling property; monitored surveillance equipment; inspected buildings, equipment, and access points; permitting entry. Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures. Protected the company’s assets relative to theft, assault, fire, and other safety issues.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
Education
Certificate - Business Office Administration
San Joaquin Valley College
Lancaster, CA12-2024
Skills
- Ability to apply business management concepts, including human resources, marketing, law and ethics
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Demonstrate accounting skills commensurate with industry standards
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Knowledge of PowerPoint, Word documents and internet research
- Typing Certification and Keyboarding
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Proficient in the use of Microsoft Office including Word, Excel, Access and PowerPoint
- Sales strategy
- Sales transaction processing
- Consultative sales techniques
- Upselling and cross selling
Certification
Typing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Guard
S&S Labor Force Inc
06.2024 - 07.2024
Lead Sales Associate/Key Holder
Dollar General
06.2022 - 02.2025
Sales Associate
Dollar General
06.2021 - 02.2025
Certificate - Business Office Administration
San Joaquin Valley College