Lakken Miller
Louisville,KY
Summary
Dedicated and compassionate intensive care nurse. Proven ability to provide direct patient care in a fast-paced environment. Calm nature with the ability to handle complex patients in high-stress situations.
Overview
9
9
years of professional experience
Work History
Intensive Care Nurse
Baptist Health
10.2022 - Current
Client Services Coordinator
Masonic Homes
03.2020 - 11.2023
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for the customer support team
- Created a customer support strategy to increase customer retention
- Developed documentation and logs of implemented solutions and generated and submitted reports
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Certified Nursing Assistant
Trilogy Health Services
06.2019 - 03.2020
- Answered call lights and supported patient comfort and safety by adjusting bedrails and equipment
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Supported ambulation and physical therapy need by conducting planned exercise routines.
Student Worker
Centre College
08.2015 - 05.2019
- Took and followed detailed directions from others
- Worked in a team environment to maintain high levels of productivity
- Answered phone calls and routed callers to appropriate personnel.
Education
Bachelor's - Nursing
Galen College of Nursing
Louisville, KY09.2022
Bachelor's - Psychology
Centre College
Danville, KY06.2019
Skills
- Customer Relations
- Training and Mentoring
- Sales and Marketing
- ADL support
- BLS Certification
- ACLS
- Preceptorship
- SCRN
Timeline
Intensive Care Nurse
Baptist Health
10.2022 - Current
Client Services Coordinator
Masonic Homes
03.2020 - 11.2023
Certified Nursing Assistant
Trilogy Health Services
06.2019 - 03.2020
Student Worker
Centre College
08.2015 - 05.2019
Bachelor's - Nursing
Galen College of Nursing
Bachelor's - Psychology
Centre College