Laknit Achraf
Meknès,Morocco
Summary
A dedicated professional with 7 years of extensive experience in the banking sector, holding a Master's degree in Audit and Management Control. I am passionate about leveraging my expertise to contribute to the growth and development of your company. My strong client relationship management skills, combined with my fluency in Arabic, French, and English, make me an asset to any dynamic and innovative team. I excel in customer service, time management, and trend tracking, consistently troubleshooting problems and developing successful solutions. As an excellent verbal and written communicator, I have a proven track record of cultivating positive relationships and exceeding goals. Additionally, I hold a full driver's license and am actively seeking a new position that aligns with my deep interests and professional background.
Overview
13
13
years of professional experience
Work History
Customer Relationship Manager
Attijariwafa Bank
07.2017 - Current
- Managed and maintained client relationships, ensuring high levels of customer satisfaction
- Developed a deep understanding of customer needs and provided tailored financial solutions
- Consistently met or exceeded sales targets and contributed to the overall success of the team.
Intern, Human Resources Department
École Nationale d’Agriculture de Meknès (ENAM)
01.2016 - 05.2017
- Assisted in the daily operations of the HR department, including recruitment and employee relations
- Gained valuable experience in HR practices and procedures.
Intern, Human Resources Department
École Nationale d’Agriculture de Meknès (ENAM)
01.2016 - 07.2016
- Supported HR tasks such as personnel file management and payroll processing.
Intern, Human Resources Department
École Nationale d’Agriculture de Meknès (ENAM)
01.2016 - 03.2016
- Engaged in various HR activities, gaining practical knowledge in employee management.
Intern, Finance Department
Forge Industriel du Maroc (FIM)
01.2013 - 03.2013
- Conducted accounting tasks, recorded purchase and sales operations, and supported the personnel department.
Intern, Administrative and Accounting Department
École Nationale d’Agriculture (ENA)
01.2012 - 09.2012
- Assisted in administrative and accounting duties, enhancing my understanding of organizational processes.
Education
Master's Degree in Professional Audit and Management Control -
Université Des Sciences Juridiques, Économiques Et Sociales De Meknès
Meknès, Morocco2024
Bachelor’s Degree in Professional Audit and Management Control -
Université Des Sciences Juridiques, Économiques Et Sociales De Meknès
Meknès, Morocco2022
Technician Diploma in Business Management -
Institut Spécialisé Des Technologies Appliqués Et De Gestion Bab Tizimi
Meknès, Morocco2016
High School Diploma in Accounting Techniques Management -
Lycée La Princesse Lalla Amina
Meknès, Morocco2011
Skills
- Customer Relations
- Work Planning and Prioritization
- Problem Resolution
- Staff Management
- Scheduling and Coordinating
- Problem-Solving
- Decision-Making
- MS Office
- Teamwork
- Organization
- Communication
- Adaptability
Timeline
Customer Relationship Manager
Attijariwafa Bank
07.2017 - Current
Intern, Human Resources Department
École Nationale d’Agriculture de Meknès (ENAM)
01.2016 - 05.2017
Intern, Human Resources Department
École Nationale d’Agriculture de Meknès (ENAM)
01.2016 - 07.2016
Intern, Human Resources Department
École Nationale d’Agriculture de Meknès (ENAM)
01.2016 - 03.2016
Intern, Finance Department
Forge Industriel du Maroc (FIM)
01.2013 - 03.2013
Intern, Administrative and Accounting Department
École Nationale d’Agriculture (ENA)
01.2012 - 09.2012
Master's Degree in Professional Audit and Management Control -
Université Des Sciences Juridiques, Économiques Et Sociales De Meknès
Bachelor’s Degree in Professional Audit and Management Control -
Université Des Sciences Juridiques, Économiques Et Sociales De Meknès
Technician Diploma in Business Management -
Institut Spécialisé Des Technologies Appliqués Et De Gestion Bab Tizimi
High School Diploma in Accounting Techniques Management -
Lycée La Princesse Lalla Amina
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