Lakota Abdalla
Seward
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Administrative/ Reception
Willow Medical & Wellness
11.2024 - 03.2025
- Make appointments for providers with clients; take phone calls/messages for providers
- Computer skills
- Understand HIPPA
- Communication
Receptionist
VCA Alpine Animal Hospital
10.2023 - 03.2025
- Answer phones in a timely manner
- Knowledge of scheduling
- Customer service
- Time management
- Provide information to clients about their bills
Dog Handler
Seavey's Ididaride
05.2024 - 09.2024
- Clean kennel area: scoop poop, feed dogs twice a day, know personalities of dogs, brush, help with injuries (staples, antibacterial ointment, wraps)
- Time management
- Safety
Dog Handler
Seavey's Ididaride
07.2023 - 09.2023
- Clean kennel area: scoop poop, feed dogs twice a day, know personalities of dogs, brush, help with injuries (staples, antibacterial ointment, wraps)
- Time management
- Safety
Manager/Housekeeper
Property Management
10.2022 - 09.2023
- Manage the AIRBNB app by sending messages to every guest with their check-in information
- Execute proper cleaning after every check out for next guests: making beds, replenishing linens, sanitizing rooms/bathrooms, vacuums/sweep, trash
- Time management
Bartender
Seward Alehouse
06.2021 - 07.2023
- TAPS Card; Knowing Alcohol restrictions and laws
- Customer service; cash handling; restocking
Deckhand
Kenai Fjords Tours
06.2016 - 09.2021
- Customer service/ cash handling
- Line handling (tying/releasing the boat from the dock)
- Trained on safety such as man overboard, fire, flooding, medical emergencies and abandon ship
Teacher's Aide
Seward Prevention Coalition
10.2020 - 06.2021
- Helping students achieve their learning goals
- Helping teachers prepare for the school week
Education
High School Diploma -
Coronado High School
Skills
- Reliable
- Fast-learner
- Responsible
- Adaptable
- Customer/Client relations
- File organization
- Multi-line telephone systems
- Front desk operations
- Cleaning practices
- Strong multitasking
- Team player attitude
Locations
- Seward, Seward, AK
- Anchorage, Anchorage, AK
Timeline
Administrative/ Reception
Willow Medical & Wellness
11.2024 - 03.2025
Dog Handler
Seavey's Ididaride
05.2024 - 09.2024
Receptionist
VCA Alpine Animal Hospital
10.2023 - 03.2025
Dog Handler
Seavey's Ididaride
07.2023 - 09.2023
Manager/Housekeeper
Property Management
10.2022 - 09.2023
Bartender
Seward Alehouse
06.2021 - 07.2023
Teacher's Aide
Seward Prevention Coalition
10.2020 - 06.2021
Deckhand
Kenai Fjords Tours
06.2016 - 09.2021
High School Diploma -
Coronado High School
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