Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Anderson

Pueblo West,CO

Summary

Dedicated with excellent and diverse background in customer service experience. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Personable and responsible with years experience in customer service and I still have a positive attitude. Reliable and well qualified looking for a role where hard work and dedication will be highly valued.

Overview

37
37
years of professional experience

Work History

Owner/Manager of Operations /Carrier

USPS
Florence, CO
05.2021 - Current
  • Delivered and picked up mail from right side of vehicle to complete mounted delivery route.
  • Carefully handled fragile mail or HAZMAT and reported damage, leakage or odors to supervisor.
  • Scanned items using portable electronic scanner to provide tracking and delivery information.
  • Completed daily trip report to document time worked and mileage driven.
  • Retrieved items from vehicle to deliver to individual businesses and residents on delivery route.
  • Exited mail delivery vehicle to deliver packages and mail requiring signatures.
  • Documented change of address to mark up and forward undeliverable mail.
  • Sorted mail and bundled to organize in sequence of destination.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Sold stamps and money orders to mail customers along daily route.
  • Routed all classes of mail in sequence of delivery along established route.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Handled undeliverable mail in accordance with established procedures.

Cashier / Member Service

Sam's Club
Pueblo, CO
08.2020 - 11.2021
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed customer payments quickly and returned exact change and receipts.
  • Supervised self check out registers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Received payments for products and c/c payments and issued receipts.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Increased sales % by suggesting specific purchases to customers.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted customers with account updates, new service additions and promotional offers.

Mail Courier /Delivery Driver

Postal Fleet Services /Stageline Company /USPS
Florence , CO
03.2019 - 05.2021

Sort and case mail, parcels, certified letters, then deliver.

Early in the morning I sort mail and packages. I then load all mail that is to be delivered to 3 other Post Offices and then I start my regular route for residential deliveries. When I am finished with the residential deliveries I go back to the main Post Office in Florence and I pick up packages for the 3 Post Offices for the following day and I go deliver those. I also pick up mail, packages and deposits from those Post Offices and deliver them to the Florence Post Office. The end of day I once again sort all mail and packages from the 3 Post Offices so they can be loaded on the trucks for pick up.

Used strong time management skills to coordinate deliveries in timely manner.
Checked and secured package loads before heading out on daily deliveries.
Oversaw receipt, and delivery of products.
Earned reputation for good attendance and hard work.

Maintained accurate documentation and pictures for pickups and deliveries.

Teller III

Vectra Bank Colorado
Pueblo , CO
07.2018 - 04.2019

I take much pride in the fact that I have 100% in balancing, and I am well known for the attention I give to detail. 100% in excellent customer service.

I provide full service banking by processing all financial transactions in accurately and in timely manner. Processed cash withdrawals, deposits, cashier checks, money orders. Process loan payments.
Examined checks for identification and endorsement.
Assisted in counting of the vault, also opening and closing. Operating the coin counter.
Expand customer base by referring bank products and services.
Performing all duties in compliance with laws, regulations, bank policies and procedures. Adheres to bank’s security policies, maintaining confidentiality of bank records and client information. Complying with applicable company policies and all banking regulations including, but not limited to GSA, USA Patriot/CIP requirements, AML and other regulations.

Manager

Candlelight Storage
Golden, CO
10.2000 - 12.2010

Daily taking in of cash and credit card transactions. Prepared deposits. Maintained the cleanliness of the units and the property grounds. Monthly calling for marketing. Processed and prepared legal paperwork for auctions and also advertising. Negotiations with customers for payments. Interviewed and trained new relief managers. Provided detailed monthly, quarterly, and annual reports. Addressed negative customers immediately, and resolved questions, issues and complaints. Identified problems and areas for improvements. Recommended changes to increase the rental percentages. Generated reports for daily opening and closing.

Manager

Attic Self Storage
Arvada, CO
05.1997 - 06.2000
Daily taking in of cash and credit card transactions. Prepared deposits. Maintained the cleanliness of the units and the property grounds. Monthly calling for marketing. Processed and prepared legal paperwork for auctions and also advertising. Negotiations with customers for payments. Interviewed and trained new relief managers. Provided detailed monthly, quarterly, and annual reports. Addressed negative customers immediately, and resolved questions, issues and complaints. Identified problems and areas for improvements. Recommended changes to increase the rental percentages. Generated reports for daily opening and closing. 

Cashier and Bakery

Sams's Club
Arvada, CO
11.1996 - 05.1997

Operated checkout line.
Processed all sales transactions accurately in a timely manner.
Maintained areas in a neat and clean fashion for a professional appeal.
Informed managers of issues with loss prevention and security.
Answered customer questions, provided store information and renewed memberships.
Boxed merchandise by following standard procedures. Worked with customer service to resolve issues.
Operated cash register with proficiency. Provided professional and courteous service at all times.

Worked overtime shifts during busy periods and holidays.

Bakery: Sometimes used large for industrial mixer, baked all goods, wrapping, and pricing. Putting items on the tables and shelves to be available for the customers. Also took cake orders.

Customer Service Manager

Walmart
Avon, CO
02.1995 - 11.1996
Supervised all departments cashiers. Training of new team members and mentored each to promote productivity, accuracy and friendly service. Answered customer requests with friendly, knowledgeable service and support. Addressed negative customer feedback immediately.
Resolved customer questions, issues and complaints.
Generated opening and closing reports.

Teller

1st Bank
Avon, CO
01.1994 - 12.1995
Processed cash withdrawals, deposits, cashier checks, money orders, and traveler checks.Processed treasury, tax and loan payments.
Examined checks for identification and endorsement. Adhered to 1st Banks security and confidentiality of bank records an client information.Assisted in counting of the vault, also opening and closing. Operating the coin counter. Directed specific questions to appropriate branch personnel. 
Delivered prompt, accurate and excellent customer service.  

Shift Manager

Wendy's
Vail, CO
12.1992 - 01.1994
Upheld company standards and compliance requirements for operations and cleanliness of all areas of the store including the property grounds. 
Mentored and supported new employees to maximize team performance.
Oversaw schedules, accepted time off requests and found coverage when shifts were short.
Helped employees operate productively and stay on task to meet business and customer needs.
Successfully managed the activities of 6-12 team members. 
Interviewed, and trained new team members. 
Resolved customer questions, issues and complaints.   
Opened and closed the store and generated reports, and deposits.Assisted in the ordering of product and inventory.

Teller

Bridgehampton National Bank
Bridgehampton, NY
06.1987 - 05.1989
Opened new customer accounts, including checking, savings. 
Assisted in balanced daily cash deposits and bank vault inventory.Processed large cash withdrawals, deposits, cashier checks, money orders and traveler checks. Processed treasury, tax, and loan payments. Operated the drive thru. 
Trained employees on cash drawer operation.Assisted customers with their safety deposit boxes. 
Examined checks for identification and endorsement. 
Maintained confidentiality of BNB bank records and client information. 
Delivered prompt, accurate and excellent customer service. Assisted in the bookkeeping department when needed. ​

Education

GED - Cosmetology

Hot Springs Beauty College
1990

Skills

  • Large cash/check deposits
  • Opening/closing procedures
  • Quick learner
  • File/records maintenance
  • Customer Service
  • Multi-task
  • Client- focused
  • Banking background

Timeline

Owner/Manager of Operations /Carrier

USPS
05.2021 - Current

Cashier / Member Service

Sam's Club
08.2020 - 11.2021

Mail Courier /Delivery Driver

Postal Fleet Services /Stageline Company /USPS
03.2019 - 05.2021

Teller III

Vectra Bank Colorado
07.2018 - 04.2019

Manager

Candlelight Storage
10.2000 - 12.2010

Manager

Attic Self Storage
05.1997 - 06.2000

Cashier and Bakery

Sams's Club
11.1996 - 05.1997

Customer Service Manager

Walmart
02.1995 - 11.1996

Teller

1st Bank
01.1994 - 12.1995

Shift Manager

Wendy's
12.1992 - 01.1994

Teller

Bridgehampton National Bank
06.1987 - 05.1989

GED - Cosmetology

Hot Springs Beauty College
Crystal Anderson