Lakota Fuqua

• Led laboratory testing workflows, ensuring accurate sample preparation and timely results for quality control decisions.
• Performed routine calibration, maintenance, and troubleshooting for laboratory instruments to support reliable operations.
• Coordinated assay setup, reagent preparation, and solution making to keep testing schedules on track.

• Enforced facility rules and custody procedures, responding quickly to incidents and disturbances.
• Conducted routine security checks, identifying contraband, safety hazards, and policy violations.
• Supervised inmate movement, maintaining security and order throughout housing and program areas.

• Processed customer transactions accurately using POS systems and handled cash, card, and mobile payments.
• Balanced cash drawers, verified totals, and resolved register discrepancies with attention to detail.
• Delivered prompt, courteous service while answering menu questions and assisting guests with orders.
• Coordinated order flow with kitchen staff to support accurate, timely food preparation and pickup.

• Delivered attentive table service while maintaining accuracy, speed, and positive guest experience.
• Suggested menu items, beverages, and promotions to increase guest satisfaction and check averages.
• Processed dine-in orders through POS system and coordinated timely communication with kitchen staff.
• Resolved guest concerns promptly, preserving service standards and supporting repeat visits.

• Responded to customer inquiries, resolving service issues with accurate information and calm professionalism.
• Coordinated communication between clients and field teams to support timely case resolution.
• Tracked service requests, ensuring consistent updates and accurate status changes in internal systems.

• Supervised dispatch operations, ensuring accurate call handling and radio coordination across shifts.
• Monitored CAD activity, prioritized emergencies, and redirected resources during high-volume incidents.
• Coached telecommunicators on protocol compliance, customer service, and stress management techniques.
• Reviewed call logs and incident records for accuracy, completeness, and policy adherence.

• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Communicated with paramedics, hospitals, and public safety partners to support seamless transport coordination.
• Documented incident details, response actions, and status changes with accuracy in dispatch records.

• Supervised dispatch shift operations, ensuring timely response to emergency call volume and radio traffic.
• Coordinated call-taking priorities, dispatch procedures, and resource allocation during high-pressure incidents.
• Trained new dispatchers on CAD workflows, radio protocols, and public safety communication standards.

• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Cultivated warm relationships with regular customers.

• Dispatched police, fire, and emergency resources using radio, CAD, and call-taking protocols.
• Verified caller information and gathered critical details for emergency response decisions.
• Communicated clearly with officers, civilians, and partner agencies during high-pressure incidents.

• Managed emergency call intake and prioritized ambulance dispatch using CAD and radio systems.
• Coordinated unit assignments to ensure timely response and balanced coverage across service areas.
• Monitored vehicle status, location updates, and availability through CAD and GPS tools.

High School Diploma