Lakota R. Hitchcock
West Alexandria,OH
Summary
Dedicated and detail-oriented Inventory Management Specialist with experience in government settings. Proven expertise in managing and optimizing inventory operation to ensure seamless supply chain and asses management. adept at utilizing advanced inventory management softwear and methodologies to efficiently track, control, and report on governments assets and supplies. Strong analytical and problem-solving skills, with a track record of identifying inefficiencies and implementing effective solution to enhance operational productivity and accuracy. Excellent communication and collaboration abilities, ensuring effective coordination with internal departments and external vendors to support organizational objectives. Committed to upholding strict compliance with government regulations and policies, ensuring transparent and accountable inventory practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Analyst (OR Scheduler) /Inventory Management Specialist
Department of Veterans Affairs
Dayton, OH
06.2023 - Current
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with staff and physicians to ensure accurate scheduling of surgeries.
- Implemented innovative techniques to optimize inventory.
- Managed the inventory for surgical service, ensuring the availability and proper storage of medical supplies and equipment essential for surgical procedures.
- Implemented inventory control systems to track and maintain accurate counts of surgical supplies, reducing waste and preventing shortages.
- Coordinated with surgical teams to forecast supplies needs based on scheduled procedures and historical usage data.
- Conducted regular audits of inventory to ensure compliance with regulatory standards and internal policies.
- Oversaw the procurement process for surgical supplies, negotiating with suppliers.
- Monitored the expiration dates and conditions of surgical supplies, ensuring timely rotation and disposal to maintain quality and safety.
- Developed and maintained detailed inventory reports, providing real data to surgical services and management for informed decision-making.
- Collaborates with Budget Analysts to reconcile inventory expenses and ensure alignment with budgetary constraints.
- Improved inventory management processes through continuous assessment and the implementation of new technologies and methodologies.
- Acted as the point of contact for inventory-related issues, providing timely resolution to support uninterrupted surgical service.
- Ensured compliance with all Federal, State, and agency guidelines related to the handling and storage of surgical supplies and equipment.
- Serves as Surgical Services Contracting Officer's Representative (COR) for various contracts, ensuring compliance with Federal acquisition regulations and contract terms.
- Expertly utilized advanced inventory management systems to monitor, track, and control government assets, providing accurate and timely reports to support decision-making and enhance operational efficiency.
- Demonstrated in-depth knowledge and skills in federal inventory management and control, consistently ensuring compliance with government policies and procedures.
- Managed and controlled assigned class of expendable material to support veterans' needs, ensuring timely availability and compliance with policies.
- Served as the primary point of contact for material support coordination, effectively resolving logistical problems to enhance service delivery to veterans.
- Maintained comprehensive documentation of all surgical service contract activities, ensuring transparency and accountability.
Program Support Assistant (Resident Coordinator)
Department of Veterans Affairs
Dayton, OH
05.2022 - 06.2023
- Conducts residency program oversite
- Processes residents in and out of multiple services, initiates all access for program effectiveness, and liaison to VA education department and outside universities
- Schedules appointments with residents to get them set up with computer access before their start date
- Follows applicable compliance regulations, policies, and guidelines regarding access to computerized records and all other information
- Assigning and monitoring scrub codes and pins for each resident
- Established and maintains a trustworthy working relationship with a wide range of personnel this includes having the ability to effectively convey information with clear and concise oral and written communications
- Grants, modifies, and terminates user access for all Resident Physicians, Medical Students, and Physician Assistants students
- Assumes Administrative Officer (AO) duties for Surgical Service in lieu of AO absence
- Provides hands-on in-person, via teams, and over-the-telephone training and computer assistance for all facets of VA service employees, including developing training materials for new or modified system changes, processes, or technology
- Manages call schedules for the entire service each month, compiles, and posts to facilities main SharePoint site
- Primary service timekeeper
- Develops tours of duty and initiates bi-weekly payroll for certification
- Ensures leaves and all corrections are caught before processing
- Serves as main point of contact for Surgical Service SharePoint and completely redesigned the site to include various essential informational pages including OR block schedule, M&M cases, Surgical FPPE/OPPE, and Surgical ICC Meeting
- Effectively prioritizes tasks and duties to advance the functions of the services to meet daily and weekly goals and objectives
- Monitors staff training needs as primary TMS Administrator; pulls certificates for onboarding and computer access verification and informs staff and resident of training needs
- Engages in multidisciplinary training within the Analytic, Informatics teams and across other lines of business within the facility
- Personnel management: Point of contact within surgical service to manage all personnel actions; all aspects of process retirements/separations, process FMLA packages; arrange interviews, processing administrative leave requests for education or conferences
- Ensured compliance while utilizing established Medical Center policies and procedures
- Manages calendar, schedules, and coordinates meetings for manager and the Chief of Surgical Service
- Collects data and prepares morning report slides, biweekly
- Back up application coordinator with the ability to utilize a variety of office equipment
- Organizes and manages all administrative aspects of the Surgical ICC meeting including creating agendas, completing meeting minutes and maintaining/entering the data on the SharePoint site for review and approval
- Collects data pertaining to M&M cases for both General Surgery and Orthopedics and enters this information on the SharePoint
Advanced Medical Support Assistant
Department of Veterans Affairs
Dayton, OH
11.2020 - 05.2022
- Coordinated multiple providers schedules in different clinics days and times, this includes surgical pre-op and post-op appointments
- Scheduled but not limited too multiple different appointment such as consults, follow up and injections
- Served as one of two primary point of contacts for the Orthopedic department
- Provided administrative support for patients to help schedule their appointments and answer any non-medical questions that they may have
- Reviews patient’s demographics including insurance information when checking them in for clinic and procedure appointments
- Composes and analyzes reports pulled form GUI daily to ensure all pending consult and RTC orders from the providers and residents are closed in an accurate and timely manner
- Utilizes Dayton VA databases and computer applications such as Vista, CTM, GUI, CPRS, TMS, Vetlink, VATAS, and Microsoft Office programs
- Assisted in training new employees in all program support aspects of the Orthopedic clinic, this includes educating new residents and other clinic staff on proper RTC and consult ordering guidelines
- Working knowledge of data processing fundamentals of Dayton VA software
- Ability to easily troubleshoot and assist in the resolution of hardware, software, and computer system issues that may arise
- Managed and prioritized work to complete daily duties in a timely manner
- Worked closely with the chief of Orthopedics to provide direct administrative support to manage clinic scheduling grids daily
- Maintained written and verbal communication with residents and students daily by maintaining trustworthy and reliable working relationship
- Ability to quickly learn and retain extensive knowledge of changing VA regulations, laws, policies, and procedures that relate to the mission and goals of the medical center’s health care delivery system
- Knowledge of surgery interrelation and support of other services weekly, working closely with Occupational Therapy and Infection Disease clinics while maintaining CORE application
- Understands the need for support within multiple clinics as it relates to the mission of the VA from extensive experience covering in multiple different clinics, including Podiatry, ENT, General Surgery, and Vascular
- Recommended improvement in the coordination for a new scheduling grid for provider approval to separate new evaluation from follow up evaluation appointments, implementation of this has effectively reduced patient wait times in clinic, and as a result has improved patient satisfaction
Medical Assistant
Orthopaedic Institute of Dayton Inc.
Dayton, OH
12.2018 - 11.2020
- Highly proficient in organizing charts, documents and supplies to maintain team efficiency
- Performed wide range of administrative support, including imaging and providers operative notes to keep office workflows running smoothly
- Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled but not limited too multiple different appointment such as consults, follow up and injections, and updated patient files
- Not only Scheduling appointments for my provider, but also back up coverage to schedule for the other providers in the practice when needed
- Corresponded messages between patients and physicians about concerns, condition updates or refill requests to facilitate effective treatment
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Conducts education and instruction to patients about medications, procedures, and physician's instructions
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
- Used basic knowledge of infection control procedures to clean, organize, restock medical supplies, and prepare exam rooms
- Highly skilled in time management and organization which improved daily task efficiency resulting in smoother operations
- Scheduled appointments for patients via phone and or in person
- Extensive working knowledge of CPT codes acquired over years of assisting in entering clinical encounter information
- Developed and implemented medication template for provider frequently ordered medication with practical knowledge and understanding of workflow concepts
- Was the point of contact and subject matter expert on this task which led me to easily teach this template to other staff
Medical Assistant
US Healthworks
Dayton, OH
06.2015 - 12.2018
- Performed wide range of clerical tasks, including imaging, transcription and verifying work to keep office workflows running smoothly
- Checked patients in, collected and compiled new patient forms, scheduled but not limited too multiple different appointment such as consults, follow up and injections, EKG, Stress test, and hearing test
- Also updated patient files
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, hearing, and pulmonary function tests
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Educated patients about procedures and physician's instructions
- Communicated with patients by phone, answered appointment calls
- Recorded patient histories and filed supporting clinical data and diagnosis
- Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures
- Maintained clean and organized work area with adequate supplies and reagents
- Experienced in front and back offices and assisting in delivery of quality healthcare
- Improved patient care and daily task efficiency resulting in smoother operations
- Maintained inventory, vaccination, and product expiration logs to record updated documentation for tracking purposes
- Scheduled appointments for patients via phone and in person
- Used basic knowledge of blood borne pathogens and infection control procedures
Education
Miami Valley Career Technology Center
Clayton, OH06.2015
Skills
- Inventory and Supply Management
- Entering Strategic Equipment Planning Guide (SEPG)/EER's
- Enter consumables orders
- Purchase card Holder
- Calm and Level-Headed Under Duress
- Data entry
- Quick Problem Solver
- Detail-Oriented
- Expert Level of Working Knowledge of Vista
- ICB Programs
- Reliable Team Player
- Highly Proficient in Organization
- Multitasking
- Time Management
- Excellent Communication Skills
- Medical Terminology
- Skilled in Microsoft Office Software
- Vista Surgery package
- Record Keeping
- Coordinates meeting and schedules meeting for the Chief of Surgical Service
- Maintain calendar management for Chief and Administrative Officer of Surgical Service
Certification
- Medical Assisting
- NIOSH-Approved Spirometry Training, 03/2017 - 03/2022
- Occupational Hearing Conservation, 03/2016 - 03/2021
References
- Andrea Morter, Administrative Officer, Dayton VA, 937-268-6511 ext. 2995
- Krystal Jackson, Advanced Medical Support Assistant, Dayton VA, 937-268-6511 ext. 3509
Timeline
Program Analyst (OR Scheduler) /Inventory Management Specialist
Department of Veterans Affairs
06.2023 - Current
Program Support Assistant (Resident Coordinator)
Department of Veterans Affairs
05.2022 - 06.2023
Advanced Medical Support Assistant
Department of Veterans Affairs
11.2020 - 05.2022
Medical Assistant
Orthopaedic Institute of Dayton Inc.
12.2018 - 11.2020
Medical Assistant
US Healthworks
06.2015 - 12.2018
Miami Valley Career Technology Center
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