Lakotia Strehle
West End,NC
Summary
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration with a positive attitude and consistently achieving results, with core skills in leadership and strategic planning.
Overview
9
9
years of professional experience
Work History
Regional Manager
MB2 Dental
12.2022 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
- Motivated regional staff to achieve monthly and yearly goals by establishing a competitive incentive structure and celebrating team accomplishments. (YOY - EBITDA metrics)
- Increased patient and employee satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Reduction of patient and insurance AR
- Hands-on during office visits such as dental assisting, sterilization, consultations, schedule audits, etc.
- Bank transactions, expense reporting, EFT reconciliation
- Doctor credentialing
- HIPAA/OSHA updates & audits
Office Manager
Imagen Dental Partners
07.2021 - 05.2022
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Dental assisting/sterilization as needed.
- Patient consultations and providing payment options
- Employee & Doctor payroll
Office Manager
Goodlettsville Family Dental
07.2021 - 05.2022
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Dental assisting/sterilization as needed.
- Patient consultations and providing payment options
- Employee & Doctor payroll
Office Manager
Aspen Dental
10.2018 - 07.2021
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Dental assisting/sterilization as needed.
- Patient consultations and providing payment options
- Employee & Doctor payroll
Manager & Co-Owner
GEM Princess Parties & Character Celebrations
08.2015 - 12.2017
- Deposits
- Payments to performers
- Booking events
- Ordering supplies as needed
- Costume upkeep
- Character role training and feedback
Front Desk Associate/Group Training Instructor
Premier Choice Fitness
08.2015 - 08.2017
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Handled cash and credit card transactions. End of day reconciliation was completed every shift.
- Managed boot camp classes as well as dance fitness classes.
- Personal training
- Social media promoter
Education
EKG Technician Certification (BLS Certified) - Healthcare
A1 Healthcare Academy
Trinity, FL08-2017
High School Diploma -
River Ridge High School
New Port Richey05-2015
Skills
- Operations
- Staff training and development
- Strategic planning & analytical skills
- Staff management
- Communications
- Customer service
- Adaptation
- Business Administration
- Practice Management Software (Open Dental, Eaglesoft, Dentrix, EPMS, etc)
- Insurance aging & account auditing
- Microsoft Office/Word/Excel
- Attention to detail
Timeline
Regional Manager
MB2 Dental
12.2022 - Current
Office Manager
Imagen Dental Partners
07.2021 - 05.2022
Office Manager
Goodlettsville Family Dental
07.2021 - 05.2022
Office Manager
Aspen Dental
10.2018 - 07.2021
Manager & Co-Owner
GEM Princess Parties & Character Celebrations
08.2015 - 12.2017
Front Desk Associate/Group Training Instructor
Premier Choice Fitness
08.2015 - 08.2017
EKG Technician Certification (BLS Certified) - Healthcare
A1 Healthcare Academy
High School Diploma -
River Ridge High School
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