Lakresha Mccool-Lowery
Summary
I am a hard-working friendly dependable person very easy to work with and always willing to learn. I'm looking to further my skills and gain more experience.
Overview
15
15
years of professional experience
Work History
Contract Event Server
Traveling Team
05.2021 - 03.2024
- Developed and maintained user documentation to establish product understanding. Contracting with varies company's for accommodations, Events and services.
- Monitored and maintained websites and applications to track security vulnerabilities.
- Facilitated smooth project handovers by conducting thorough inspections and addressing any outstanding issues before final signoff.
- Evaluated project risks and implemented mitigation strategies, ensuring successful completion of projects.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Utilized CRM, ICM EXCEL, and JavaScript programs to edit and utilize company standard. enhancing the productions of accommodations for events.
Night Auditor
Hyatt place
02.2020 - 08.2022
- Kept an accurate accounting of cash, credit transactions, and check payments
- Balanced revenue sources and completed daily financial reports
- Used tools such as Excel, Workbooks, and Access to submit reports to corporate office as appropriate
- Monitored room availability and all booking policies and procedures
- Taking inbound calls for services as well as guest
- Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Night Auditor
Holiday inn
09.2020 - 07.2021
- Used tools such as Excel, Workbooks, and Access to submit reports to corporate office as appropriate
- Balanced revenue sources and completed daily financial reports
- Kept an accurate accounting of cash, credit transactions, and check payments
- Responded to complaints by guests and took initiative to resolve problems
- Taking inbound calls for hotel and services.
Call Center Agent /Customer Care Service Representative
Dialog Direct
09.2019 - 02.2021
- I was responsible for taking inbound calls, setting up services, and enrolling new members
- Supported system security by verifying customer information prior to addressing any account issues
- Assisted with training and support for new call center team members
- Completed pdf forms, calculated service charges
- First call resolution
- Researched customer issues to determine potential solutions and provided high-caliber customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained and managed customer files and databases.
- Investigated and resolved customer inquiries and complaints quickly.
Customer service representative/fulfillments specialist as well as dispatching
Gardner White
08.2016 - 11.2018
- When I was a customer service representative I was responsible for taking care of customers and helping sales people close their sales
- As well as catching out
- As a fulfillment specialist I was responsible for inventory checking in driver trucks solving any problems of the drivers had on the road as far as during the customers a need for any future delivery for any inconvenience
- I was responsible for answering the phones for all drivers and customers as well as taken care of back ordered items and checking in containers when they came in for shipment
- As a dispatcher I was in charge of answering our phone calls store wide to take care of any issues that they needed where to put things on and off the trucks as well as accommodating any management that was needed or any additional information that was needed in regards to shipping information
General merchandisers/Customer service representative
Meijer's
06.2017 - 07.2018
- I was responsible for maintaining the company phone and taking care of all customers inside and outside of the varies stores. As well as stocking shelves and ReStock.
- Handled customer inquiries and suggestions courteously and professionally.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
Phone Representative
logistics
02.2015 - 11.2017
- Entered data efficiently and accurately to update customer accounts
- Assisted customers in navigating company website to place orders online
- Guided and processed orders from customers in high-volume environment
- Met expected number of outbound calls each hour and booked appointments using computer system.
Housekeeper
nico solutions
07.2016 - 09.2017
- I had to clean office buildings as well as schools
- I had to mop, sweep, dust, wash windows, as well as cleaning floors in and out of cubical space as well as kitchen and bathrooms
Plastic Injection Molding Machine Operator
US.Farathane
03.2009 - 10.2016
- My position at US Farathane was to be a machine operator for an assembly line as well as a press operator for the plastic pieces
- I ran a line by myself and assured that all the pieces were coming out correctly
- As well as assembled what would need to be assembled
Education
High School Diploma - General Education
Martin Luther King Jr Sr High School
Detroit, MI06.2010
Skills
- Audit reporting
- Account closing
- Account audits
- Complaint resolution
- Revenue balancing
- Transaction processing
- Manage research
- Guest reception
- Conference call setup
- Tech support collaboration
- Investigations and resolutions
- Customer account updates
- Product upselling
- Customer service
- Product knowledge
- Order processing
- Data management
- Inbound call answering
- Investigate claims
- Service upselling
- Data entry
- Problem resolution
- Customer needs assessments
- Refunds processing
- Member account management
- Account updating
- Shipping and receiving understanding
- Customer service excellence
- Organization and recordkeeping
- Exceptional customer service
- Contracting events
References
- Reference line item 1
- Reference line item 2
- Reference line item 3
Timeline
Contract Event Server
Traveling Team
05.2021 - 03.2024
Night Auditor
Holiday inn
09.2020 - 07.2021
Night Auditor
Hyatt place
02.2020 - 08.2022
Call Center Agent /Customer Care Service Representative
Dialog Direct
09.2019 - 02.2021
General merchandisers/Customer service representative
Meijer's
06.2017 - 07.2018
Customer service representative/fulfillments specialist as well as dispatching
Gardner White
08.2016 - 11.2018
Housekeeper
nico solutions
07.2016 - 09.2017
Phone Representative
logistics
02.2015 - 11.2017
Plastic Injection Molding Machine Operator
US.Farathane
03.2009 - 10.2016
High School Diploma - General Education
Martin Luther King Jr Sr High School
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