LAKRISTA WILLIAMS
Durham,North Carolina
Summary
STAFF DEVELOPMENT TRAINER QUALIFICATIONS PROFILE Highly organized and goal-driven trainer, offering broad-based background in personnel training and development within state agency. Multifaceted leader, expert at developing and providing training programs to new and current staff to improve individual work performance and productivity, in support to the attainment of organizational goals and objectives. Armed with excellent communication, presentation, and decision-making skills; effective at establishing positive relationships with diverse groups of individuals. Technically proficient with Microsoft Office applications such as Word, PowerPoint, Outlook, and Publisher.
Overview
21
21
years of professional experience
Work History
Adult Medicaid Supervisor
Granville County Department Of Social Services
Oxford , NC
03.2020 - Current
- Keep team in compliance by following State policy, procedures, and standards according to State rules and regulations.
- Review and monitor various reports including but not limited to application and recertification pending report and recipient on review report.
- Monitor and balance ongoing caseloads for staff.
- Review and submit documentation for monthly payroll, managed schedules, enforced county policies, and approves monthly daysheets.
- Report monthly error trends to Program Administrator and complete quarterly report displaying such trends on spreadsheet for the State.
- Problem solve issues among staff.
- Attend virtual meetings held by State monthly such as Special Assistance Consultation and involved in completing timely information as requested for State/County audits.
Staff Development Specialist
DURHAM COUNTY GOVERNMENT
DURHAM, NC
01.2009 - 01.2017
- Held responsibility in designing training presentations and instructing newly hired staff regarding organizational laws and regulations
- Mentored current employees on policy changes and provided developmental training to meet individual learning styles, while maintaining alignment with North Carolina Families Accessing Services through
- Technology (NC FAST)
- Presided over annual state mandatory training to 250 staff members
- Expertly developed training materials utilizing Microsoft Office Suite such as Word and PowerPoint
- Administered and submitted written progress report with recommendations for additional coaching requirements to supervisor
- Consistently maintained quality control on record reviews and communicated reporting error trends to the upper management to determine patterns, generate coaching feedback, and develop written reports detailing trends over periods of time.
Income Maintenance Caseworker II
DURHAM COUNTY GOVERNMENT
DURHAM, NC
01.1998 - 01.2009
Education
Bachelor of Arts - Sociology, Social Work
Fayetteville State University
Skills
- Training Initiative Planning and Execution
- Training Material Development
- Report Preparation and Quality Control
- Performance Monitoring
- Customer Service
- Cross-functional Collaboration
- Organizational Leadership
Additional Information
References available upon request.
Timeline
Adult Medicaid Supervisor
Granville County Department Of Social Services
03.2020 - Current
Staff Development Specialist
DURHAM COUNTY GOVERNMENT
01.2009 - 01.2017
Income Maintenance Caseworker II
DURHAM COUNTY GOVERNMENT
01.1998 - 01.2009
Bachelor of Arts - Sociology, Social Work
Fayetteville State University
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