LaKrystal Dobbin
Raleigh,NC
Summary
Hardworking and passionate worker with excellent leadership and problem solving skills. Skilled in critical thinking and customer support, adept at resolving complaints and ensuring on-time service delivery. Excelled in roles requiring dispatch software proficiency and a goal-oriented mindset, significantly contributing to improved operational outcomes.
Overview
23
23
years of professional experience
Work History
RSC Rep III
Charter Spectrum
101 Innovation Ave Morrisville, NC 27561
07.2017 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Ensure that techs in the field are assigned their first job of the day, logged in and status at the start of their shifts.
- Retrieve SMARTlites(escalated customer or field tickets)and ensure that they are handled within SLA
- Oversee that On Time Arrivals are in goal
Dispatcher
Noble Resources
Raleigh, NC 27610
03.2016 - 07.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with technicians and customers in regards to installation appointments for on time arrival or concerns
- Directed dispatching, routing, and tracking of technicians
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Assistant Customer Service Manager
Kroger
Raleigh, NC
01.2001 - 03.2015
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed the opening and closing of the store for current business day(accounting/balancing the store for business)
- Distributing cash drawers to scheduled cashiers
Education
No Degree - Certified Nursing Assistant
UNC Rex Healthcare Nursing Program
Raleigh, NC04.2000
High School Diploma -
William G. Enloe High School
Raleigh, NC 06.1995
Skills
- Customer Support
- Critical Thinking
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Call center experience
- Dispatching procedures
- Dispatch software
- Closing tickets
- Verifying coverage
Timeline
RSC Rep III
Charter Spectrum
07.2017 - Current
Dispatcher
Noble Resources
03.2016 - 07.2017
Assistant Customer Service Manager
Kroger
01.2001 - 03.2015
No Degree - Certified Nursing Assistant
UNC Rex Healthcare Nursing Program
High School Diploma -
William G. Enloe High School