Lakshmi Kalyani
Daly City,CA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager (Sales & Marketing)
Ujwal Enviro Labs
10.2022 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Business Development Manager
Ingaran Biotech
09.2017 - 10.2020
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Fraud Analyst
HSBC India Pvt Ltd
11.2016 - 07.2017
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
Senior Specialty Sales Representative
Accenture India Pvt Ltd
10.2015 - 07.2016
- Increased product sales by developing and executing strategic marketing plans.
- Participated in trade shows and conferences as a company representative, promoting brand visibility while networking with prospective clients.
- Expanded market presence by identifying and targeting new opportunities within the specialty pharmaceutical industry.
- Negotiated advantageous pricing agreements with customers, contributing to increased profitability for both parties.
Sales Support Analyst
Dell International Services India Pvt Ltd
07.2014 - 04.2015
- Collaborated with cross-functional teams to develop strategies for boosting revenue growth.
- Reduced customer complaints by addressing issues proactively and providing prompt resolutions.
- Leveraged CRM tools effectively to maintain accurate records of client interactions and progress towards sales targets.
- Managed high-volume order processing tasks, ensuring accuracy and timely delivery of products to customers.
- Facilitated collaboration between regional offices by creating centralized repositories for sharing best practices and resources across all sales teams.
Collections Specialist
Genpact India Pvt Ltd
09.2012 - 06.2014
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
Education
Masters in Environmental Sciences -
Bachelor of Science (CBZ) -
Master of Science - Business Analytics
Master of Science - Management Science
02-2020
Skills
- Market research
- Statistical analysis
- Analytical thinking
- Time management
- Written communication
- Quality assurance
- Multitasking
- Coordination
- Employee Scheduling
- Sales Monitoring
- Employee Performance Evaluations
- Recruiting and Interviewing
- Operations Management
- Team leadership
- Customer service
- Money handling
- Decision-making
- Customer relations
- Problem-solving
- Employee scheduling
- Operations management
- Sales growth
- Strategic planning
Affiliations
- I am more of an outgoing personality who gets satisfaction out of socializing, arranging and organizing events, gathering people from different back grounds and maing a safe place to be in and around other people.
Accomplishments
- Awarded employee of the year by GE Capital work was published in yearly calender
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved issue which led to results.
Certification
- Salesforce Certified Administrator
- Certified ScrumMaster (CSM)
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Assistant Manager (Sales & Marketing) - Ujwal Enviro Labs
10.2022 - 02.2023
Business Development Manager - Ingaran Biotech
09.2017 - 10.2020
Fraud Analyst - HSBC India Pvt Ltd
11.2016 - 07.2017
Senior Specialty Sales Representative - Accenture India Pvt Ltd
10.2015 - 07.2016
Sales Support Analyst - Dell International Services India Pvt Ltd
07.2014 - 04.2015
Collections Specialist - Genpact India Pvt Ltd
09.2012 - 06.2014
P.B.Siddhartha college of Arts & Science, Hyderabad, India - Bachelor of Science (CBZ),
Golden Gate University - Master of Science, Business Analytics
Andhra University, Vishakhapatnam, India - Masters in Environmental Sciences,
University of Surrey - Master of Science, Management Science
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Python, R, Machine Learning, AI
Interests
Citation, Publishing, Reading, Re inventing
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