LAKSHMI NARAYANAN V
Chennai
Summary
Detail-oriented and motivated Customer Support Specialist with a proven ability to manage complex issues and provide excellent customer service. Skilled in troubleshooting, escalation management, and clear communication. Seeking an opportunity to contribute to a dynamic customer support team and further develop technical expertise
Overview
4
4
years of professional experience
Work History
Issue Resolution Analyst
Athenahealth Technology
10.2023 - Current
- Delivered outstanding customer support for customers by resolving issues through email.
- Assisted clients with product related inquiries, providing clear explanations of complex product concepts.
- Handled client relations and maintained a positive customer experience while addressing issues
- Developed a strong understanding of product knowledge to resolve client issues effectively and efficiently
- Review and manage escalated support tickets and ensuring timely resolution of customer issues.
- Document advanced troubleshooting and reproduction steps for issues before escalating to higher-level teams as necessary.
- Ensure all stakeholders are informed throughout the resolution process, including providing regular updates to both internal teams and customers.
Accounts Receivable Caller
AGS Health
08.2021 - 10.2023
- Identifying trends and providing appropriate solutions to eradicate the issue, as well as taking actions to prevent recurrence.
- Training and educating newly joined team members on SOPs.
- Calling high-priority accounts and taking appropriate actions to receive payment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of interactions with the insurance payer, ensuring proper follow-up and resolution of issues.
Education
Business Administration -
DRBCCC Hindu College
04.2021
Skills
- CRM Tools (Salesforce)
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Client relations and technical customer support
- Strong communication skills (written and verbal)
- Attention to detail and organizational skills
- Ability to work independently and as part of a team
- Knowledge management and content drafting
- Analytical and problem-solving skills
- Customer service excellence
Timeline
Issue Resolution Analyst
Athenahealth Technology
10.2023 - Current
Accounts Receivable Caller
AGS Health
08.2021 - 10.2023
Business Administration -
DRBCCC Hindu College
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