Lakshmi Peddinani
Southaven,MS
Summary
Friendly and driven individual with three years of experience in the service industry and other hospitality roles, adaptable and always willing to learn more. Efficient in order taking, payment processing and food safety. Contributes to team success by working hard, fulfilling my role to the best of my ability, and going above and beyond meeting customer needs. Great at managing time and helping fellow workers in peak hours of operation.
Overview
2
2
years of professional experience
Work History
Cafe Worker
Otherlands Coffee
01.2024 - 05.2024
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and fellow teammates ready to meet customer needs.
- Managed high volumes of cash register transactions accurately and efficiently with proper handling of cash and credit cards.
- Supported fellow team members in achieving smooth workflow during peak hours using clear communication skills and prioritization.
- Supported team efficiency by cross-training in various roles such as, cashier, dishwasher, stocker, and food preparation.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
- Maintained clean and attractive product displays to entice customer purchases, as well as maintain a clean and organized café environment adhering to health and safety regulations.
Hostess and Server
Yakiniku Southaven
10.2022 - 01.2024
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, inputting Uber and Doordash orders, welcomed guests, and updating reservation logs simultaneously.
- Supported team with keeping dining area clean and ready for every guest, creating a welcoming environment, ensuring the comfort of guests throughout their visit.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Resolved guest and employee complaints with a warm disposition, finding the most agreeable solution so as to maintain complete customer satisfaction.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours, and maximizing table turnover rates by monitoring dining room activity closely, helping gather plates, drop off final bills and complete transactions.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Morning Stocker
Dollar Tree
02.2022 - 10.2022
- Demonstrated flexibility in adapting to changing workloads, effectively prioritizing tasks and adjusting as necessary to meet store needs.
- Assisted with special projects such as store resets or seasonal displays, ensuring timely completion and adherence to company standards.
- Supported sales efforts by ensuring shelves were fully stocked, visually appealing, and ready for customers upon store opening enhancing customer satisfaction rates.
- Greeted and helped customers locate desired items with a friendly attitude, promoting a positive shopping experience.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Education
High School Diploma -
Round Rock High School
Round Rock, TX05.2020
Skills
- Organized and Observant
- Active Listening
- Attention to detail
- Handle transactions proficiently
- Product knowledge
- Problem-Solving
- Adaptability and Flexibility
- Time management
- Customer Service dedicated
- Food safety knowledge
- Promote business loyalty by fostering positive customer relationships
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cafe Worker
Otherlands Coffee
01.2024 - 05.2024
Hostess and Server
Yakiniku Southaven
10.2022 - 01.2024
Morning Stocker
Dollar Tree
02.2022 - 10.2022
High School Diploma -
Round Rock High School