Lakshmi Pratyusha Duvvuri
Pendleton,IN
Summary
Dynamic professional specializing in workflow optimization and customer service, with a proven track record at Amazon. Achieved a 10% increase in speech recognition accuracy through advanced machine learning techniques. Expertise in talent acquisition and Microsoft Office, promoting teamwork and collaboration. Experienced in managing operational escalations, delivering seamless processes and high client satisfaction.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Lionheart Tax and Accounting LLC
Indianapolis, IN
01.2025 - Current
- Managed calendars, scheduled meetings, and coordinated travel for executives and team members.
- Prepared reports, presentations, and internal communications with high attention to detail.
- Handled incoming calls, emails, and front desk responsibilities, ensuring professional communication.
- Maintained and organized digital and physical filing systems for easy access and compliance.
- Ordered and tracked office supplies to ensure efficient operations.
- Processed invoices and expense reports accurately and on time.
- Supported HR with onboarding paperwork and scheduling for new hires.
- Assisted in organizing company events and meetings, including logistics and catering.
- Implemented time-saving procedures that improved workflow and reduced processing delays.
- Ensured confidentiality in handling sensitive internal and external documents.
- Reduced scheduling conflicts by 30% through implementation of a shared calendar system.
Executive Consultant
CareerNet Technologies
Bengaluru, India
08.2021 - 02.2022
- Sourcing potential job seekers to fulfill the hiring requirements of corporate clients.
- Helping clients with job application requirements from Legacy systems to Workday.
- Worked on performance evaluation to map employee growth from onboarding to performance monitoring in Workday.
- Coordinated and supported various HR projects, ensuring timely completion and adherence to company policies.
- Engaging candidates for positioning job opportunities and client organizations.
- Building and strengthening candidate relationships to be able to network and headhunt the passive job seekers.
- Understanding client requirements and accordingly executing a search plan for identifying potential candidates to fit the client requirement under the defined SLA’s.
- Screening and short-listing profiles as per the requirement; negotiating on salaries and finalizing as per the offer.
- Managing the activities related to scheduling and coordination in the entire recruitment process.
- Contributing to market research & mapping, post-offer follow-up and so on.
- Maintaining the candidates' data and other related hiring activities through MS Office.
ML Data Associate I
Amazon
Hyderabad, India
03.2020 - 07.2021
- Collaborated with cross-functional teams to collect and annotate data for machine learning projects using tools like Microsoft excel.
- Developed natural language processing algorithms for sentiment analysis of customer reviews.
- Trained machine learning models to improve speech recognition accuracy by 10%. Analyzed the issue and made best use of the available resources to resolve it.
- Systematically escalated problems or variance in the information to relevant owners/teams according to processes and standards.
- Built and maintained strong working relationships across departments, fostering a collaborative work environment.; was a part of the pilot program using annotations.
- Met predetermined and assigned productivity targets and quality standards.
- Adhered to convention, SOP, compliance requirements.
- Remotely managed exceptions in the Amazon Robotic Fulfilment Centers globally.
- Complemented automated vision based decision-making technologies by providing remote human support for the subset of tasks which required higher cognitive capability and could not be processed.
Client operations Coordinator
Sai Ganga Panakeia
Hyderabad, India
10.2016 - 02.2020
- Provided dedicated, personalized support to patients via phone and online portal.
- Made outbound calls to patients and referrals as needed.
- Documented all calls, including caller details and call reasons, following company standards for clarity and efficiency.
- Escalated calls to senior representatives or supervisors when necessary, adhering to team protocols.
- Logged call details accurately into the system using proper notation.
- Streamlined processes for data management, billing, and appointment scheduling using the company ERP.
- Handled customer inquiries professionally and promptly.
Education
Bachelors - Electronics and Communication Engineering
05.2016
Skills
- Talent Acquisition and Outsourcing
- Workflow optimization
- Proficiency with Microsoft Office and Excel tools
- Operations Escalations and Incident Resolution
- Technical Recruiting Liaising and Coordination Delivery Management
- Reports and Dashboarding
- Customer Service Excellence
- Proficiency with Microsoft Office and Excel tools, Google Suite
- Workday HCM
Affiliations
- Hiking
- Reading and Planning
- Listening to Music
Timeline
Administrative Assistant
Lionheart Tax and Accounting LLC
01.2025 - Current
Executive Consultant
CareerNet Technologies
08.2021 - 02.2022
ML Data Associate I
Amazon
03.2020 - 07.2021
Client operations Coordinator
Sai Ganga Panakeia
10.2016 - 02.2020