Internship
ServiceNow NextGen
04.2024 - 06.2024
- Contributed to the design and configuration of ServiceNow ITSM modules (Incident, Change, and Problem Management) to enhance service efficiency and improve response times.
- Developed a custom solution within the ServiceNow ITSM module for a day care center, allowing parents to request extended care for their children beyond regular hours.Utilized Incident Management to track and manage each extension request as a service request, ensuring efficient handling and timely responses.
- Created workflows using Flow Designer to automate various tasks, such as approvals and notifications, within custom applications.
- Created and managed business services and application dependency mappings within the CMDB, helping improve the accuracy of impact analysis. Assisted in configuring and maintaining the CMDB by defining Configuration Item (CI) classes, attributes, and relationships
- Imported data into the CMDB from external sources and ensured its accuracy by using reconciliation rules and transform maps.
