Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
SeniorSoftwareEngineer

Lakshmi Deepika Jetti

Sales Associate
Troy,MI

Summary

To obtain a position as a retail sales associate in a leading and one of the nation’s premier retailers in the retail industry to expand my experience

Overview

3
3
years of professional experience

Work History

Sales Associate

Lululemon
Troy , MI
12.2022 - 01.2023
  • Greet and engage every client in a welcoming manner
  • Introduce shoppers to multiple categories of product to build brand loyalty, and maximize sales
  • Always maintain a keen awareness of shoppers, to both deliver a world class shopping experience and control loss prevention
  • Creating a friendly and welcoming environment by greeting and helping customers
  • Assisting in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests
  • Display personal accountability in achieving and exceeding sales and KPI targets
  • Be aware of current product launches and promotions, support company initiatives
  • Cultivate a solid customer/client base through customer engagement and build relationships
  • Participate in visual directives in accordance with company product launches, including setting trays, walls, and zones; maintain pricing
  • Execute visual refreshes and uphold exceptional cleaning standards
  • Attend all scheduled shifts to ensure adequate coverage to meet company objectives
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Processed product returns and assisted customers with other selections.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Recommended accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained records related to sales, returns and inventory availability.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

Sales Associate

Pandora Jewelry
Troy, Michigan
07.2022 - 01.2023
  • Greet and engage every client in a welcoming manner
  • Achieve and exceed sales goals utilizing Pandora's specialized selling model (SPARK) and product knowledge
  • Introduce shoppers to multiple categories of product to build brand loyalty, and maximize sales results
  • Always maintain a keen awareness of shoppers, to both deliver a world class shopping experience and control loss prevention
  • Complete Pandora product knowledge training (LINK) to leverage driving sales
  • Display personal accountability in achieving and exceeding sales and KPI targets
  • Be aware of current product launches and promotions, support company initiatives
  • Cultivate a solid customer/client base through customer engagement and build relationships
  • Participate in visual directives in accordance with company product launches, including setting trays, walls and zones; maintain pricing
  • Execute visual refreshes and uphold exceptional cleaning standards
  • Attend all scheduled shifts to ensure adequate coverage to meet company objectives
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Processed product returns and assisted customers with other selections.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Recommended accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained records related to sales, returns and inventory availability.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.

Sales Associate

Nordstrom
Troy, Michigan
03.2022 - 07.2022
  • Assist customers with a variety of transactions through a seamless and friendly experience
  • Demonstrate expertise in all technologies used in the store environment
  • Inspire trust, teamwork, and positive team relationships
  • Defuse customer situations and provide resolution in a timely and effective manner
  • Ensure the security and privacy of customer information through education, compliance, and resolution of issues
  • Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
  • Creating a friendly and welcoming environment by greeting and helping customers
  • Assisting in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests
  • Consistently use the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer
  • Able to learn and adapt to current technology to assist customer needs
  • Delivers the highest level of customer service through effective problem solving
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Processed product returns and assisted customers with other selections.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Recommended accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained records related to sales, returns and inventory availability.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.

Sales Associate

Lens Crafters
Troy, Michigan
03.2020 - 12.2020
  • Creating a friendly and welcoming environment by greeting and helping customers
  • Assisting in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests
  • Consistently use the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer
  • Able to learn and adapt to current technology to assist customer needs
  • Delivers the highest level of customer service through effective problem solving
  • Ensures that all cash handling procedures are done in accordance with policy and procedure
  • Complete transactions accurately and efficiently while engaging customers
  • Flexible and willing to cross-train and work in other areas of the store, as needed

Sales Associate

Macy’s
Troy, Michigan
09.2019 - 03.2020
  • Provide an exceptional customer experience by ensuring the customer is always the priority
  • Determine customer needs based on personal features and other customer preference factors
  • Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
  • Suggest additional merchandise to compliment customer selection
  • Develop product knowledge by reading current vendor tags and pamphlets and attending training classes to communicate it to the customer
  • Be proficient in POS and MPOS systems including Search, Send, My Client, existing tablet apps
  • Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own
  • Assist customers in all aspects of service fulfillment (i.e
  • BOPS) with speed and efficiency
  • Acknowledge customers in a friendly and helpful manner and greet when they enter department
  • Handle returns courteously and professionally; suggest new merchandise so the customer does not leave the store empty handed
  • Offer to call other locations if merchandise is unavailable within store
  • Offer to put purchase on customer's Macy's charge account toward the end of the shopping Reinforce customer's selection and package merchandise with care
  • Responsible for achieving sales goals and loyalty goals
  • Be aware of current promotional events and sales
  • Maintain good housekeeping and department recovery standards
  • Adhere to Asset Protection and inventory control and compliance procedures

Seasonal Sales Associate

KOHL’S
Troy, Michigan
01.2019 - 09.2019
  • Creating a friendly and welcoming environment by greeting and offering assistance to customers
  • Assisting in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests
  • Consistently use the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer
  • Able to learn and adapt to current technology to assist customer needs
  • Delivers the highest level of customer service through effective problem solving
  • Solicits, opens, and activates Kohl’s Charge applications and loyalty programs
  • Ensures that all cash handling procedures are done in accordance with policy and procedure
  • Complete transactions accurately and efficiently while engaging customers
  • Flexible and willing to cross-train and work in other areas of the store, as needed
  • Adherence to Kohl's policy and procedures

Education

Bachelor of Technology [B.Tech - Mechanical Engineering

Avanti Institute of Engineering & Technology

Skills

Ability to communicate and interact with customers to build an inclusive customer experienceundefined

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.

Timeline

Sales Associate

Lululemon
12.2022 - 01.2023

Sales Associate

Pandora Jewelry
07.2022 - 01.2023

Sales Associate

Nordstrom
03.2022 - 07.2022

Sales Associate

Lens Crafters
03.2020 - 12.2020

Sales Associate

Macy’s
09.2019 - 03.2020

Seasonal Sales Associate

KOHL’S
01.2019 - 09.2019

Bachelor of Technology [B.Tech - Mechanical Engineering

Avanti Institute of Engineering & Technology

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Lakshmi Deepika JettiSales Associate