Lakshmi Deepika Jetti
Sales Associate
Troy,MI
Summary
To obtain a position as a retail sales associate in a leading and one of the nation’s premier retailers in the retail industry to expand my experience
Overview
3
3
years of professional experience
Work History
Sales Associate
Lululemon
Troy , MI
12.2022 - 01.2023
- Greet and engage every client in a welcoming manner
- Introduce shoppers to multiple categories of product to build brand loyalty, and maximize sales
- Always maintain a keen awareness of shoppers, to both deliver a world class shopping experience and control loss prevention
- Creating a friendly and welcoming environment by greeting and helping customers
- Assisting in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests
- Display personal accountability in achieving and exceeding sales and KPI targets
- Be aware of current product launches and promotions, support company initiatives
- Cultivate a solid customer/client base through customer engagement and build relationships
- Participate in visual directives in accordance with company product launches, including setting trays, walls, and zones; maintain pricing
- Execute visual refreshes and uphold exceptional cleaning standards
- Attend all scheduled shifts to ensure adequate coverage to meet company objectives
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Recommended accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Sales Associate
Pandora Jewelry
Troy, Michigan
07.2022 - 01.2023
- Greet and engage every client in a welcoming manner
- Achieve and exceed sales goals utilizing Pandora's specialized selling model (SPARK) and product knowledge
- Introduce shoppers to multiple categories of product to build brand loyalty, and maximize sales results
- Always maintain a keen awareness of shoppers, to both deliver a world class shopping experience and control loss prevention
- Complete Pandora product knowledge training (LINK) to leverage driving sales
- Display personal accountability in achieving and exceeding sales and KPI targets
- Be aware of current product launches and promotions, support company initiatives
- Cultivate a solid customer/client base through customer engagement and build relationships
- Participate in visual directives in accordance with company product launches, including setting trays, walls and zones; maintain pricing
- Execute visual refreshes and uphold exceptional cleaning standards
- Attend all scheduled shifts to ensure adequate coverage to meet company objectives
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Recommended accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
Sales Associate
Nordstrom
Troy, Michigan
03.2022 - 07.2022
- Assist customers with a variety of transactions through a seamless and friendly experience
- Demonstrate expertise in all technologies used in the store environment
- Inspire trust, teamwork, and positive team relationships
- Defuse customer situations and provide resolution in a timely and effective manner
- Ensure the security and privacy of customer information through education, compliance, and resolution of issues
- Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
- Creating a friendly and welcoming environment by greeting and helping customers
- Assisting in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests
- Consistently use the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer
- Able to learn and adapt to current technology to assist customer needs
- Delivers the highest level of customer service through effective problem solving
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about sizing, accessories and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Recommended accessories and complementary purchases to boost revenue.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained records related to sales, returns and inventory availability.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
Sales Associate
Lens Crafters
Troy, Michigan
03.2020 - 12.2020
- Creating a friendly and welcoming environment by greeting and helping customers
- Assisting in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests
- Consistently use the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer
- Able to learn and adapt to current technology to assist customer needs
- Delivers the highest level of customer service through effective problem solving
- Ensures that all cash handling procedures are done in accordance with policy and procedure
- Complete transactions accurately and efficiently while engaging customers
- Flexible and willing to cross-train and work in other areas of the store, as needed
Sales Associate
Macy’s
Troy, Michigan
09.2019 - 03.2020
- Provide an exceptional customer experience by ensuring the customer is always the priority
- Determine customer needs based on personal features and other customer preference factors
- Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
- Suggest additional merchandise to compliment customer selection
- Develop product knowledge by reading current vendor tags and pamphlets and attending training classes to communicate it to the customer
- Be proficient in POS and MPOS systems including Search, Send, My Client, existing tablet apps
- Proactive in assisting customers who are using devices to shop and compare, whether Macy's devices or their own
- Assist customers in all aspects of service fulfillment (i.e
- BOPS) with speed and efficiency
- Acknowledge customers in a friendly and helpful manner and greet when they enter department
- Handle returns courteously and professionally; suggest new merchandise so the customer does not leave the store empty handed
- Offer to call other locations if merchandise is unavailable within store
- Offer to put purchase on customer's Macy's charge account toward the end of the shopping Reinforce customer's selection and package merchandise with care
- Responsible for achieving sales goals and loyalty goals
- Be aware of current promotional events and sales
- Maintain good housekeeping and department recovery standards
- Adhere to Asset Protection and inventory control and compliance procedures
Seasonal Sales Associate
KOHL’S
Troy, Michigan
01.2019 - 09.2019
- Creating a friendly and welcoming environment by greeting and offering assistance to customers
- Assisting in a friendly, courteous manner and adheres to the “Yes We Can” policy efficiently resolving customer’s questions and requests
- Consistently use the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer
- Able to learn and adapt to current technology to assist customer needs
- Delivers the highest level of customer service through effective problem solving
- Solicits, opens, and activates Kohl’s Charge applications and loyalty programs
- Ensures that all cash handling procedures are done in accordance with policy and procedure
- Complete transactions accurately and efficiently while engaging customers
- Flexible and willing to cross-train and work in other areas of the store, as needed
- Adherence to Kohl's policy and procedures
Education
Bachelor of Technology [B.Tech - Mechanical Engineering
Avanti Institute of Engineering & Technology
Skills
Ability to communicate and interact with customers to build an inclusive customer experienceAbility to blend problem solving and decision making to positively impact the customer experience and resolve customer concernsAbility to adapt to different customer interactions and situationsExperience promoting and selling various benefits, offerings, and servicesAble to learn and adapt to current technology to assist customer needsCommunicating effectively, including using positive language and attentive to guests needsAbility to spend up to 100% of work time standing or moving about the departmentsComfortable with the use of technology consistently while performing the required tasksEffective verbal and written communication skillsBasic math and reading skills, legible handwriting, and attention to detailAbility to work as part of a team and interact effectively with others
Sales expertise
Sales expertise
Exceptional customer service
Cash Handling
Product and service sales
Problem-solving skills
Point of sale operation
Client Service
Excellent people skills
Cash register operation
Multi-tasking strength
Upselling
Relationship building
Social perceptiveness
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Timeline
Sales Associate
Lululemon
12.2022 - 01.2023
Sales Associate
Pandora Jewelry
07.2022 - 01.2023
Sales Associate
Nordstrom
03.2022 - 07.2022
Sales Associate
Lens Crafters
03.2020 - 12.2020
Sales Associate
Macy’s
09.2019 - 03.2020
Seasonal Sales Associate
KOHL’S
01.2019 - 09.2019
Bachelor of Technology [B.Tech - Mechanical Engineering
Avanti Institute of Engineering & Technology