Lakshmi Deepika Mandadi

Dynamic AMS Developer with 2 years at IBM Canada, excelling in Java and Shell Scripting. Proven track record in automating processes, enhancing application stability, and mentoring teams. Adept at translating complex business requirements into technical solutions, driving efficiency, and delivering impactful results in the telecommunications sector.

Bell Canada- Order Max, 08/01/21, 08/01/23, Associate Software Engineer, Bell Canada, Bell Canada is a leading Canadian tele-communications and media company providing a comprehensive and innovative suite of broadband communication and mobility services to residential and business customers in Canada., Order Max is one of the CSR orders capturing tool for Bell Canada., Responsible for monitoring the application health and stability, Responsible to confirm orders are processed successfully, Responsible for analyzing the CR's & guiding team members to implement in proper way, Responsible to create automated scripts based on requirement, Responsible for initiating any discussions and making them productive and ensure everyone to be on same page, Maintaining Prod Documents with proper release updates and version history for tracking purposes, Responsible for Analysis, design, modeling, testing and introduction of new products, Being responsible for the defects assigned to me to solve it, Being proactive in finding mistakes in documents and raising defects, Business Functions implementation based on the Line of Business, Responsible for transferring the knowledge gained to team members, Responsible for working toward timeline with maximum efficient deliverables, Interaction with client's daily basis, Responsible for Preparation of Technical assessments for the front doors or RFA or any CRs assigned to me

I hereby assure you that the information furnished above is true to the best of my knowledge., 08/16/23, Bengaluru

• Shell scripting, Automation, Production ticket investigations including Sev1/Sev2 incident management
• Update process flow to accommodate any new interaction between services or OrderMAX
• Identify new business requirements to add value to client by streamlining processes and lead towards a central system
• Guiding the team to understand complex issues and giving the solution for the complex components faced as part of CRs
• Preparation of Technical assessments for the front doors or RFA or any CRs assigned to me
• Responsible for resolving production defects and providing the fixes for the defects accurately after analyzing the issue and validating
• Supporting critical issues that arise during code deployment to the client
• Attending Severity ticket calls and providing business support
• Monitoring production and conducting production sanity
• Handling and working with production servers
• Deployment Activities and Generating reports depending on the requirements
• Working with Shell scripts and Automating Reports
• Proposing various innovative ideas on performing a few automations that would effectively reduce time taken for certain practices and set up a process thereby making them re-usable always when in need
• Handling new client requirements and estimating its work efforts
• Preparing daily tasks for the team and coordinating the daily work allocation
• Resolving problems and issues when arises
• Mentoring and training juniors
• Providing KT's on various process and reports involved to the team
• Responsible in providing impact assessments to clients and management

• Sanity/application health Report
• Defect Analysis Report
• Root Cause Analysis Report