Lakshmi Triveni Garimidi
Summary
As a proactive Business Analyst Intern at Tech Mahindra, I enhanced customer satisfaction by 20% through innovative service process designs. My expertise in Python and business intelligence, combined with a keen ability to interpret industry trends, empowered senior management with actionable insights. This blend of technical acumen and customer service excellence underscores my capability to drive business success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Business Analyst Intern
Tech Mahindra
Hyderabad, Telengana
05.2022 - 05.2024
- Assisted in developing customer service processes that improved customer satisfaction ratings by 20%.
- Collected business intelligence data from industry reports, public information or purchased sources.
- Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
- Assessed programs to identify risks or problems to determine appropriate responses.
- Analyzed data to identify trends and develop insights for senior management.
Education
Masters - computer information system and management
Union College
12-2024
Bachelor of Technology - Computer Science and Engineering
KL University
03-2023
Intermediate -
Sri Chaitanya Junior College
01.2019
SSC -
Ravindra High School
01.2017
Skills
- C Programming
- Python
- Core java
- Business intelligence
- Customer service
- SQL programming
Certification
- AWS Academy Graduate - AWS Academy Cloud formation
- AWS Academy Graduate - AWS Academy Cloud Architecting
- Oracle certified foundations associate
Microsoft azure fundamentals
- Nasscom fundamentals of data analytics
- RPA Automation Anywhere Automation 360
Languages
- English
- Hindi
- Telugu
Timeline
Business Analyst Intern
Tech Mahindra
05.2022 - 05.2024
Masters - computer information system and management
Union College
Bachelor of Technology - Computer Science and Engineering
KL University
Intermediate -
Sri Chaitanya Junior College
SSC -
Ravindra High School
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