La'Kwane Singletary
Hope Mills,NC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
6
6
years of professional experience
Work History
Store Manager
SUBWAY®Restaurants
02.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Assisted with hiring, training and mentoring new staff members.
Machine Operator
P&G
01.2021 - 01.2022
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Team Leader Manager
Chick-fil-A
07.2019 - 07.2020
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Customer Service Representative
Verizon Wireless
01.2018 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Exhibited high energy and professionalism when dealing with business accounts.
Education
No Degree -
High School Diploma -
East Forsyth High School
Kernersville, NC06.2015
Skills
- Accounting Techniques
- Goals and Performance
- Adobe Systems Adobe Acrobat
- Intuit QuickBooks
- Team Leadership
- Sales Expertise
- Time Management
- Inventory Management
- Customer Service
- Staff Management
- Staff Training
- Order Management
- Microsoft Office
- Maximizing Profitability
Timeline
Store Manager
SUBWAY®Restaurants
02.2022 - Current
Machine Operator
P&G
01.2021 - 01.2022
Team Leader Manager
Chick-fil-A
07.2019 - 07.2020
Customer Service Representative
Verizon Wireless
01.2018 - 07.2019
No Degree -
High School Diploma -
East Forsyth High School
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