Lakydra Robinson
Orlando
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in high-pressure environments. Demonstrated exceptional problem-solving and active listening skills, consistently enhancing customer satisfaction. Proficient in call center operations and adept at upselling, contributing to team success and achieving performance metrics while fostering positive customer relationships.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Walmart
10.2014 - 02.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Cashier
Circle K
09.2018 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
Education
GED -
Lake Technical College
Eustis, FL09-2012
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Appointment scheduling
- Documentation and reporting
- Product education
- Brand representation
- Custom order management
- Project management
- Multitasking and organization
- Empathy and patience
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Phone etiquette
- Task prioritization
- Quality assurance
- Upselling techniques
- Point-of-sale system
- Computer skills
- Calm under pressure
- Teamwork and collaboration
- Work prioritization
- Calm and professional under pressure
- Call center operations
- Policies and procedures adherence
- Inbound call management
- Customer satisfaction
- Reliability and punctuality
- Cash handling
- Cash register operation
- Patience and composure
- Customer complaint resolution
- Guest services
- Product knowledge
- Customer focus
- Payment processing
- Cash management
- POS system operation
- Refund handling
- Inventory management
- Merchandise restocking
- Customer relationship management (CRM)
- Retail merchandising
- Product recommendations
- Strong numeracy
- Time management
- Attention to detail
- Conflict resolution
- Basic math
- Positive and professional
- Calm demeanor
- Check processing
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Team collaboration
- Cooperative attitude
- Creative thinking
- Team leadership
- Cash register operations
- Employee training
- Refunds and exchanges
Accomplishments
security D license from alpha calibre academy
Timeline
Customer Service Cashier
Circle K
09.2018 - 01.2024
Customer Care Representative
Walmart
10.2014 - 02.2025
GED -
Lake Technical College
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