Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

LaKyla Hackney

Washington ,DC

Summary

Seasoned Store Manager specializing in the management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

17
17
years of professional experience

Work History

Store Manager

Shoe City
Washington, DC
11.2005 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Education

Associate of Applied Science - Business Administration

Stratford University
Falls Church, VA
06.2017

Skills

  • Business Leadership
  • Oracle Solaris
  • Customer Service
  • Human Resources Oversight
  • Assistant Manager of The Year

Timeline

Store Manager

Shoe City
11.2005 - Current

Associate of Applied Science - Business Administration

Stratford University

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LaKyla Hackney