Lakyla Henderson
Milwaukee
Summary
Costs were consistently reduced while profits were increased. Patient Service Coordinator, friendly and well-organized, with experience pulling and filing charts, handling bookkeeping, and coordinating lab results. Dedicated to assisting patients in obtaining needed medical assistance by obtaining authorizations, scheduling procedures, and coordinating paperwork. Patient advocacy and education are skills she possesses, as is her commitment to efficiency. Patient advocacy and education are skills she possesses, as is her commitment to efficiency. Complete patient education is a success. Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Froedtert Hospital
02.2025 - Current
- Went over the doctors' daily care slips.
- Explained treatment plans and payment options.
- Reconciled deposits and credit card payments every day.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Was in charge of compiling and reviewing medical records.
- Aided patients in completing check-in and payment forms.
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Reviewed and corrected claim errors to ensure smooth processing.
- Had an excellent attendance record and was always on time for work.
- Collected copayments and kept track of my finances on a daily basis.
Patient Service Representative
Aurora St Luke's Medical Center
10.2021 - 08.2024
- All nursing department employees' performance evaluations were conducted or approved by me.
- Reduced staff turnover through proper selection, orientation, training, and staff education and development.
- Double-checked patient records for any changes or data updates, as well as insurance information at each appointment.
- Aided patients in completing check-in and payment forms.
- Kept track of patients' medical histories, vital statistics, and test results in medical records.
- Aided patients in completing check-in and payment forms.
- Ensured that patient prescriptions were properly entered and processed into the company's system.
- Evaluated patients with acute illnesses like asthma, appendicitis, and hernias.
- Informed patients about long wait times and offered appointment rescheduling.
- Greeted visitors and established the reason for their visit to ensure that the check-in process was completed on time.
Education
High School -
Project STAY
Milwaukee, WI01.2021
Skills
- Culturally-competent care
- Data Management
- Insurance verifying
- Project organization
- Document filing
- Appointment scheduling
- MS Office
- Medical insurance
- Team management
- System updates
- Supervision
- Customer service
- Team building
- Data entry
- Payment collection
Timeline
Patient Access Representative
Froedtert Hospital
02.2025 - Current
Patient Service Representative
Aurora St Luke's Medical Center
10.2021 - 08.2024
High School -
Project STAY
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