Lakyla Henderson
Milwaukee
Summary
Patient Service Coordinator with experience in patient advocacy, education, data management, insurance verification, and office coordination. Skilled in handling patient records, scheduling, and payment collection. Proven ability to reduce costs while increasing profits, and to maintain professionalism in high-pressure medical office environments.
Passionate Teaching Assistant offering Number-year background working with students at elementary and middle school levels. Skilled in assisting teachers with classroom functions, lesson planning, and individual and group instruction. Talented in using various strategies to model positive behavior and maintain classroom discipline.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Froedtert
01.2024 - Current
- All nursing department employees' performance evaluations were conducted or approved by me.
- Reduced staff turnover through proper selection, orientation, training, and staff education and development.
- Double-checked patient records for any changes or data updates, as well as insurance information at each appointment.
- Aided patients in completing check-in and payment forms.
- Kept track of patients' medical histories, vital statistics, and test results in medical records.
- Ensured that patient prescriptions were properly entered and processed into the company's system.
- Evaluated patients with acute illnesses like asthma, appendicitis, and hernias.
- Informed patients about long wait times and offered appointment rescheduling.
- Greeted visitors and established the reason for their visit to ensure that the check-in process was completed on time.
Clinical Service Representative
Goodwill Talent Bridge
04.2020 - 01.2025
- Went over the doctors' daily care slips.
- Explained treatment plans and payment options.
- Reconciled deposits and credit card payments every day.
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
- Was in charge of compiling and reviewing medical records.
- Aided patients in completing check-in and payment forms.
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Reviewed and corrected claim errors to ensure smooth processing.
- Had an excellent attendance record and was always on time for work.
- Collected copayments and kept track of my finances on a daily basis.
Teaching Assistant
Hope Christian Schools
08.2022 - 07.2023
- Assisted in lesson planning and material preparation to enhance student learning experiences.
- Supported classroom management by implementing effective behavioral strategies and maintaining a positive environment.
- Facilitated communication between teachers, students, and parents to ensure alignment on academic goals.
- Developed and adapted instructional materials to meet diverse learning needs of students.
Education
High School Diploma -
Wisconsin State
Milwaukee, WI06.2021
Skills
- Patient advocacy
- Data Management
- Project organization
- Appointment scheduling
- Medical insurance
- System updates
- Customer service
- Data entry
- Culturally-competent care
- Patient education
- Insurance verifying
- Document filing
- MS Office
- Team management
- Supervision
- Team building
- Payment collection
- Positive attitude
- Effective communication
- Computer skills
- Calm and patient demeanor
- Collaborative teamwork
Timeline
Patient Service Representative
Froedtert
01.2024 - Current
Teaching Assistant
Hope Christian Schools
08.2022 - 07.2023
Clinical Service Representative
Goodwill Talent Bridge
04.2020 - 01.2025
High School Diploma -
Wisconsin State