Lakyn Luneau
Deville,LA
Summary
Highly organized and friendly with excellent communication skills. Proven ability to provide exceptional customer service and create welcoming environment for clients, staff and visitors. Proficient in managing multiple tasks, handling phone calls, and scheduling appointments. Strong attention to detail and ability to maintain confidentiality. Dedicated team player with a professional demeanor and a passion for delivering outstanding administrative support.
Overview
7
7
years of professional experience
Work History
Clinic Manager
Living Hope ABA Therapy
04.2020 - Current
- Oversee daily operations of the clinic, ensuring smooth and efficient functioning.
- Manage and coordinate the schedules of the techs and supervisors ensuring adequate coverage for all clients.
- Maintain positive relationships with clients and their families, addressing any questions or concerns promptly.
- Ensure compliance with all relevant regulations and maintain accurate records and documentation for all clients and techs.
- Work collaboratively with other healthcare professionals, schools and community organizations to support clients needs.
- Handle any emergencies or crises that arise, ensuring the safety and well-being of clients and staff.
- Conduct interviews, determine if applicant is fit for the position, prepare for orientation, drug screenings and LBAB application.
Referral Specialist
Living Hope ABA Therapy
04.2020 - Current
- Manage and process incoming referrals from various sources, ensuring timely and accurate documentation.
- Communicated with referring providers and clients parents/guardians to facilitate the referral process and address any inquiries.
- Coordinate appointments for new clients to have an intake done by psychologist for possible diagnosis, ensuring smooth transitions into the clinic's services if needed.
- Maintain detailed records of referrals, authorizations, and communications in compliance with healthcare regulations.
- Conduct follow-up calls with clients and providers to ensure continuity of care and address any additional needs.
- Ensure accuracy and completeness of referral information and documentation.
- Work closely with clinical staff and other team members to facilitate a seamless referral process.
Receptionist Administrator
Living Hope ABA Therapy
04.2020 - Current
- Manage the front desk, greet clients, and maintain a welcoming and organized reception area.
- Schedule client appointments, manage calendars, and coordinate with therapists to ensure smooth scheduling.
- Handle incoming calls and emails, answer inquiries, and direct messages to the appropriate staff members.
- Maintain client records, update information in the system, and ensure confidentiality and accuracy of all documentation.
- Provide general administrative support such as filing, faxing, scanning, and other clerical tasks to support clinic operations.
- Interact with clients in a friendly and professional manner, address their needs, and provide information about clinic services.
- Work closely with therapists, managers, and other staff members to ensure efficient clinic operations and client satisfaction.
Lead RLT
Living Hope ABA Therapy
04.2020 - Current
- Implementing behavior intervention plans under the supervision of a BCBA.
- Provide one-on-one therapy to individuals with Autism, in a clinical, home and school setting.
- Collecting and recording data on client progress and behavior during therapy sessions.
- Collaborating with BCBA and other team members to ensure consistency in therapy implementation.
- Conducting preference assessments and using reinforcement strategies to motivate clients.
- Assisting with daily living skills such as toileting, dressing and feeding, as needed.
- Participating in on going training and professional development to enhance skills and knowledge in ABA therapy.
Lead RLT
ShineThru ABA Therapy
05.2018 - 04.2020
- Implementing behavior intervention plans under the supervision of a BCBA.
- Provide one-on-one therapy to individuals with Autism, in a clinical and headstart setting.
- Collecting and recording data on client progress and behavior during therapy sessions.
- Collaborating with BCBA and other team members to ensure consistency in therapy implementation.
- Conducting preference assessments and using reinforcement strategies to motivate clients.
- Assisting with daily living skills such as toileting, dressing and feeding, as needed.
- Participating in on going training and professional development to enhance skills and knowledge in ABA therapy.
One Year Old Teacher
Kastle for Kids
05.2017 - 05.2018
- Providing a safe and nurturing environment.
- Planning and implementing age appropriate activities and curriculum.
- Assisting with feeding, changing and personal care routines.
- Engaging children in play and sensory activities to promote their development.
- Monitoring and supervising children to ensure their safety at all times.
- Communicating with families about the child’s daily activities and progress.
- Assisting in maintaining clean and organized classroom.
Education
High School Diploma -
Marksville High School
Marksville, LA05.2010
Skills
- Supervision and Management
- Staff Coordination
- Client Relations
- Compliance and Documentation
- Collaberation
- Referral Coordination
- Communication
- Scheduling
- Time Management
- Office Support
- Problem Solving
Timeline
Clinic Manager
Living Hope ABA Therapy
04.2020 - Current
Referral Specialist
Living Hope ABA Therapy
04.2020 - Current
Receptionist Administrator
Living Hope ABA Therapy
04.2020 - Current
Lead RLT
Living Hope ABA Therapy
04.2020 - Current
Lead RLT
ShineThru ABA Therapy
05.2018 - 04.2020
One Year Old Teacher
Kastle for Kids
05.2017 - 05.2018
High School Diploma -
Marksville High School
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