Lakyna Veney
Williamsburg,Va
Summary
Skilled Fiber Optic Technician and Operations Manager with a proven track record at Weinert Fiber Optics, Inc, and McDonald's. Expert in fusion splicing and OTDR operation, I excel in enhancing network reliability and performance. Demonstrated leadership in improving productivity and customer satisfaction, showcasing exceptional problem-solving and team collaboration abilities.
Overview
8
8
years of professional experience
Work History
Fiber Optic Technician
Weinert Fiber Optics, Inc
08.2024 - Current
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Enhanced network performance by efficiently installing and maintaining fiber optic systems.
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Collaborated with team members to complete large-scale installation projects on time and within budget constraints.
- Contributed to successful project completion by coordinating closely with other technicians, engineers, and managers.
- Showcased strong problem-solving skills in quickly adapting to unexpected challenges during project execution, minimizing delays and maintaining overall project success.
- Assisted in the design and implementation of custom fiber optic solutions to meet unique client needs.
- Streamlined fiber optic installation processes, significantly reducing project completion times.
- Enhanced network performance by meticulously splicing, terminating, and testing fiber optic cables.
- Worked closely with network administrators and server engineers to deliver quality service.
Operations Manager
McDonald's Fast Food Restaurant
06.2017 - 07.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma - General Studies
Warhill High School
Williamsburg, VA06.2015
Skills
- Fiber optic safety
- OTDR operation
- Fusion splicing
- Fiber optic terminations
Timeline
Fiber Optic Technician
Weinert Fiber Optics, Inc
08.2024 - Current
Operations Manager
McDonald's Fast Food Restaurant
06.2017 - 07.2024
High School Diploma - General Studies
Warhill High School
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