LaKysia Mason
Elgin,TX
Summary
Customer Care Representative with notable background in customer service, demonstrating strong problem-solving and communication skills. Experienced in providing top-notch support to customers, resolving inquiries efficiently and maintaining high levels of satisfaction. Proven ability to make significant improvements in customer experience by applying proactive listening and empathy in interactions.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Client Care Coordinator
Regency Home Care
Round Rock, Tx
05.2021 - Current
- Managed client care services, ensuring personalized and efficient support in compliance with healthcare regulations and company policies
- Maintained a high standard of client service by developing and implementing care plans tailored to individual needs
- Liaised with healthcare professionals to coordinate client services and optimize care delivery
- Monitored the effectiveness of care plans, making necessary adjustments to enhance client satisfaction and outcomes
- Uphold company policies and healthcare regulations, ensuring a safe and compliant environment for client care
Foster Care Companion
Mary Lee Foundation
Austin, Texas
01.2014 - 12.2021
- Provided attentive care and companionship to individuals with disabilities, enhancing their quality of life
- Facilitated access to healthcare by transporting clients to medical appointments, ensuring consistent medical care
- Prepared nutritious meals tailored to clients' dietary needs, contributing to their overall health and wellness
- Monitored and reported changes in clients' conditions to medical professionals, aiding in timely interventions
- Assisted with personal hygiene and daily living activities, promoting autonomy and self-esteem among clients
Accounts Payable Representative
Plateau Property Management
Austin, Texas
01.2008 - 12.2013
- Analyzed and reconciled invoices and expense reports, ensuring accurate charging to appropriate accounts and cost centers, and verified the correctness of financial records
- Managed and disbursed petty cash with strict adherence to documentation and verification processes, while also maintaining up-to-date transaction records
- Prepared bank deposits, processed and rectified discrepancies in incoming invoices, and generated financial reports from auditing and bookkeeping activities
Insurance Customer Service Representative
Progressive Auto Insurance
Austin, Texas
01.2002 - 12.2007
- Delivered personalized customer service by employing exceptional interpersonal and critical thinking skills to address inquiries
- Managed inbound calls to resolve coverage, rate, and billing issues, ensuring comprehensive policy understanding and customer satisfaction
- Coordinated multiple software applications to provide efficient and effective assistance to customers during service interactions
Education
Medical Coding And Billing
Austin Community College
Austin, TX08-2024
Certification - Medical Office Assistant
Southern Careers Institute
Austin, TXSkills
- Strategic Analytical Thinking
- Effective Documentation
- Healthcare Billing
- Healthcare Coding
- Medical terminology
- Effective Organization Skills
- ICD-9 and CPT Proficiency
- Upholding Professional Ethics
- Customer service excellence
Certification
Medical Coding and Billing Program, Austin Community College, 2024
Timeline
Client Care Coordinator
Regency Home Care
05.2021 - Current
Foster Care Companion
Mary Lee Foundation
01.2014 - 12.2021
Accounts Payable Representative
Plateau Property Management
01.2008 - 12.2013
Insurance Customer Service Representative
Progressive Auto Insurance
01.2002 - 12.2007
Medical Coding And Billing
Austin Community College
Certification - Medical Office Assistant
Southern Careers Institute
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