Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

Lala Aicha Hamza, MBA

Dallas

Summary

Motivational and successful professional in maintaining direct contact with people to develop action plans for success and well-being. Well-versed in assisting them while they develop their skills.

Overview

2026
2026
years of professional experience

Work History

Administrative Care Technician

MEDICAL CITY DALLAS
- Current
  • Provides basic healthcare and support to patients in the hospital. Actively participates in the care of a minimum of 20 patients per shift.
  • Ensuring the availability of transport for patient discharges and setting up transport
  • Assisting with basic needs: helping patients with feeding, grooming, moving, bathing, and other basic needs
  • Cleaning and sanitizing patients’ rooms and treatment rooms
  • Performing administrative duties: tracking records and entering data into electronic databases
  • Performing patient-centered secretarial tasks: creating, labeling, and organizing patient charts.
  • Serving as the main point of communication between physicians, nurses, and patients
  • Monitoring unit and patient rooms to assess the availability of supplies

Care Manager

BROOKDALE
01.2022 - 01.2024
  • Managed a team of 12 employees; grew facility revenue by 10% in the first nine months. Led redesign activities and plans for residents. Promoted within 15 months due to strong performance and organizational impact (one year ahead of schedule).
  • Coordinated and supervised care as well as health documentation for 55 residents
  • Provided case management services leading to proven track record with hands-on experience in patient care, health assessments, and medication administration
  • Demonstrated ability to implement and manage patient care plans effectively, resulting in improved outcomes
  • Adept at fostering effective collaboration and cooperation among teams, allowing each individual to be their best selves and resulting in a decrease in communication related errors.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost caregivers productivity
  • Provided administrative support to sales managers

Customer Advisor

CONSUMER CELLULAR
01.2018 - 01.2021
  • Hired in the sales team after a week of training. Developed strategies to attract more customers. Trained a new team of 17 people after a year due to admirable performance.
  • Collected customer feedback and ensured to exceed customer satisfaction by 90%
  • Entered customer issue details in the computer system to track requests, document problems, and record solutions offered
  • Collaborated with management teams to stay updated on new products and policies
  • Filed and printed documents in regards to customers requests and concerns

Education

MBA - Business Management With Honors; Major in Management

WESTERN GOVERNORS UNIVERSITY
Dallas, TX
09-2025

Bachelor of Arts - Business, Major in Business Administration

ARIZONA STATE UNIVERSITY
Phoenix, AZ
05-2023

Skills

  • Technical Skills: Excel, Microsoft Office, Word, Powerpoint
  • Soft Skills: strong communication, leadership, active listening, empathy, problem-solving, patience, advocacy, organization, time management

ADDITIONAL INFORMATION

Languages: Fluent in French (native), English; Conversational Proficiency in Spanish

Timeline

Care Manager

BROOKDALE
01.2022 - 01.2024

Customer Advisor

CONSUMER CELLULAR
01.2018 - 01.2021

Administrative Care Technician

MEDICAL CITY DALLAS
- Current

MBA - Business Management With Honors; Major in Management

WESTERN GOVERNORS UNIVERSITY

Bachelor of Arts - Business, Major in Business Administration

ARIZONA STATE UNIVERSITY

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