Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Work History
Business Development Manager
Serioplast
Red Springs, North Carolina
12.2019 - 01.2022
Developed and implemented strategies to increase sales and market share.
Identified potential clients, built relationships, and negotiated contracts.
Created presentations to attract new business opportunities.
Applied effective time management techniques to meet tight deadlines.
Organized and detail-oriented with a strong work ethic.
Delivered services to customer locations within specific timeframes.
Worked flexible hours across night, weekend, and holiday shifts.
Learned and adapted quickly to new technology and software applications.
Cultivated interpersonal skills by building positive relationships with others.
Customer Service Representative
Keeco LLC
Fayetteville, North Carolina
01.2022 - 11.2024
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Worked flexible hours across night, weekend, and holiday shifts.
Demonstrated strong organizational and time management skills while managing multiple projects.
Paid attention to detail while completing assignments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
Education
Associate of Arts - General Studies
Denmark Technical College
Denmark, SC
2016.Dec - 2018.May
Bachelor of Business Administration - Business Administration And Management
University of Phoenix
Tempe, AZ
Skills
Complaint resolution
Scheduling
Account updating
Verbal and written communication
Senior leadership support
Creative problem solving
Lead generation
Time management
Decision-making
Multitasking and organization
Product education
Problem-solving
Shipping and receiving
Stock management
Customer education
Timeline
Customer Service Representative
Keeco LLC
01.2022 - 11.2024
Business Development Manager
Serioplast
12.2019 - 01.2022
Associate of Arts - General Studies
Denmark Technical College
2016.Dec - 2018.May
Bachelor of Business Administration - Business Administration And Management