- Regularly practice mindfulness and meditation for overall wellness
Laíla Odeht-Itayen
Lake Worth,FL
Summary
Dedicated Customer Service and Administrative Support Professional with over 15 years of experience in hospitality, retail, transportation, and wellness industries. Expertise in conflict resolution, data entry, scheduling, and multi-channel support (phone, chat, email). Strong communication skills and quick adaptability to new systems enhance client experiences in fast-paced environments. Committed to leveraging interpersonal skills to contribute to team success in remote roles.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender / Server
Benny’s on the Beach
12.2021 - Current
- Consistently achieved high customer satisfaction ratings in a fast-paced service environment.
- Delivered exceptional customer service by engaging effectively with diverse clientele during peak hours.
- Executed precise preparation of garnishes and supplies, enhancing overall drink presentation and quality.
- Maintained cleanliness and organized workstations, ensuring a safe and appealing environment for guests.
- Conducted thorough ID checks to verify guest age, promoting safety and compliance with regulations.
- Monitored guest safety and behavior, proactively addressing concerns to ensure enjoyable experiences for all.
- Collaborated with team members to streamline operations and improve service efficiency during busy shifts.
Lyft & Uber Driver
Independent Contractor
05.2020 - Current
- Ensured passenger safety and comfort by providing reliable and punctual transportation services.
- Maintained a high standard of cleanliness within the vehicle for a pleasant travel environment.
- Assisted passengers with grocery handling and pickups, enhancing overall customer satisfaction.
- Utilized GPS technology to navigate efficiently, optimizing travel routes and minimizing delays.
- Employed strong problem-solving skills to address any route-related challenges during trips.
- Communicated effectively with passengers to understand their needs and preferences during rides.
- Conducted regular vehicle inspections to ensure operational safety and compliance with company standards.
- Demonstrated adaptability by accommodating various passenger requests for personalized service during rides.
Owner / CEO
Divine SpiriVana LLC
03.2016 - Current
- Handcraft organic products and manage all business operations.
- Handle shipping, inventory, invoices, customer service, and consultations.
- Design website, branding, marketing materials, and digital content.
VP / Receptionist
Luxury Quality Tyme, LLC
01.2012 - 02.2020
- Managed administrative operations, scheduling, emails, and client communication.
- Assisted with marketing strategies, digital design, and customer acquisition.
Administrative Assistant
Keystone Chiropractic
06.2018 - 06.2019
- Answered phones, scheduled patients, verified insurance, and processed payments.
- Managed files, scanned documents, and supported patients and staff.
Front Desk Receptionist
Faith’s Place Center for Arts & Education
02.2016 - 12.2016
- Signed children in/out, communicated with parents, handled payments, and assisted staff.
Receptionist / Office Assistant
Health & Wellness
04.2013 - 07.2014
- Answered calls, scheduled appointments, and performed general office duties.
Assistant Teacher
Kids R Kreative Inc.
03.2013 - 10.2013
- Supported classroom instruction, food service, cleaning, and parent communication.
Model / Cashier
Abercrombie Kids
09.2012 - 01.2013
- Greeted customers, processed sales, organized stock, and assisted with floor sets.
Hostess
Duffy’s Sports Bar & Grill
04.2012 - 09.2012
- Greeted guests, seated customers, took to-go orders, and maintained cleanliness.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA03.2012
Skills
- Office support and organization
- Customer service
- Payment processing
- Memory retention
- Inventory
- Sales expertise
- Detail-oriented data management
- Customer communication support
- Adaptable
- Tech-Savvy
- Calendar Management
- Conflict resolution
- Proficient in Microsoft Office
- CRM Tools
- POS Systems
- Digital content creation
- Strong organizational skills
- Prioritization and scheduling
- Attention to Detail
- Strong multitasking
- Highly reliable
- Team player attitude
Certification
- 40+ Hour DCF Child-Care Certification
- Doula Certification
- Herbal Supplements
- Holistic Nutrition
- Microsoft Word & PowerPoint
- Valid Florida Driver’s License
Interests
Timeline
Bartender / Server
Benny’s on the Beach
12.2021 - Current
Lyft & Uber Driver
Independent Contractor
05.2020 - Current
Administrative Assistant
Keystone Chiropractic
06.2018 - 06.2019
Owner / CEO
Divine SpiriVana LLC
03.2016 - Current
Front Desk Receptionist
Faith’s Place Center for Arts & Education
02.2016 - 12.2016
Receptionist / Office Assistant
Health & Wellness
04.2013 - 07.2014
Assistant Teacher
Kids R Kreative Inc.
03.2013 - 10.2013
Model / Cashier
Abercrombie Kids
09.2012 - 01.2013
Hostess
Duffy’s Sports Bar & Grill
04.2012 - 09.2012
VP / Receptionist
Luxury Quality Tyme, LLC
01.2012 - 02.2020
High School Diploma -
Penn Foster Career School
ADDITIONAL STRENGTHS
- Fast Learner
- Organized
- Innovative Thinker
- Personable
- Team Player
- Self-Motivated
- Multitasker
- Energetic
- Detail-Oriented
- Excellent Communicator