Lala Rustamli
Bakou,Baku
Summary
Proven professional with a track record of enhancing customer satisfaction and maintaining safety at Azerbaijan Airlines. Skilled in customer assistance and equipment monitoring, demonstrated reliability, and cultural sensitivity. Excelled in managing challenging situations and improving team dynamics. Achieved notable improvements in in-flight service quality and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Azerbaijan Airlines
11.2023 - Current
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Ground Handling Agent
Vip Aviation Service Company MMC
04.2023 - 10.2023
- Provided accurate information on flight schedules, gate assignments, and luggage allowances to ensure a seamless travel experience for passengers.
- Ensured customer satisfaction through prompt and courteous service during check-in and boarding procedures.
Receptionist Administrator
Aquatic Palace Sport Center
07.2021 - 03.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Education
Bachelor's Degree - French Teacher Education
University of Languages of Azerbaijan
Baku Azerbaijan06.2020
Skills
- Customer Assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural Sensitivity
Certification
- Cabin Crew Practical RecurrentTraining - May 9, 2024
- DELF B2 diploma - December 13, 2021
Languages
Turkish
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
French
Limited Working
Timeline
Cabin Crew Member
Azerbaijan Airlines
11.2023 - Current
Ground Handling Agent
Vip Aviation Service Company MMC
04.2023 - 10.2023
Receptionist Administrator
Aquatic Palace Sport Center
07.2021 - 03.2023
Bachelor's Degree - French Teacher Education
University of Languages of Azerbaijan
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