- I have a passion for photography and editing photos
- Crafting and DIY Projects
- Music
- Creative Writing
- A strong belief in creativity as a way to process, understand, overcome, and self-soothe when faced with adversity
- Bringing playfulness and child-like joy to every environment I'm in
- Finding joy in the simplest of acts and bringing that joy to others
- Personal growth and healing myself so I can create a better life for myself
- Being of service to others
Lala (Lindsey) Wells
Asheville,North Carolina
Summary
Compassionate and patient with natural ability to connect with others while providing supportive care. Knowledgeable in basic health and safety protocols, offering strong communication and organizational skills. Dedicated to enhancing quality of life for individuals by creating safe and nurturing environment.
Overview
3
3
years of professional experience
Work History
Personal House Cleaner
Self-employeed
Asheville, NC
08.2023 - 03.2024
- Provided thorough cleaning services, including dusting, vacuuming, and sanitizing various surfaces.
- Developed customized cleaning plans based on client preferences and specific needs.
- Managed time efficiently to complete multiple cleaning assignments within designated timeframes.
- Established positive relationships with clients through effective communication and high-quality service delivery.
- Adapted quickly to new tasks and challenges in diverse residential environments.
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Exceeded client expectations with customized cleaning plans based on specific needs and preferences.
- Assisted with organizing closets, cabinets and drawers to declutter homes and maximize client's storage space.
- Demonstrated versatility by performing various household chores such as laundry, dishwashing, and pet care upon request.
- Assisted elderly or disabled individuals with daily housekeeping tasks, improving their quality of life at home.
- Ran various household errands such as grocery shopping and pharmacy pick-up to save client's time.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Sorted, laundered and put away various laundry items.
Contact Center Representative
TTEC
Asheville, NC
01.2021 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new staff on company policies and customer service standards.
- Managed high-volume calls while maintaining a positive customer experience.
- Utilized CRM software to document interactions and track customer issues efficiently.
- Collaborated with team members to identify process improvements for enhanced service delivery.
- Handled escalated issues with professionalism, ensuring timely resolutions for customer satisfaction.
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Facilitated conflict resolution between customers and other departments when necessary, ensuring satisfactory outcomes for all parties involved.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Science - Psychology
AB Tech College
Asheville, NC05.2019
Skills
- Cleaning and organization
- Compassionate caregiving
- Excellent oral communicator
- Highly skilled written communicator
- Focused and detail-oriented
- Positive, thoughtful, and conscientious
- Rapport building
- Motivated and highly creative
- Emotional support
- Empathy
- Patience
- Creativity
- Ability to connect with others
- Understanding of physical limitations
- Emotional intelligence
Interests
Timeline
Personal House Cleaner
Self-employeed
08.2023 - 03.2024
Contact Center Representative
TTEC
01.2021 - 01.2023
Associate of Science - Psychology
AB Tech College
Relevant Experience
- Provided personalized home support and cleaning services for elderly clients with varying mobility, health, and cognitive needs.
- Adapted services to meet changing physical and emotional needs of aging clients.
- Built long term, trust-based relationships with clients.
- Developed strong awareness of the daily realities of aging, chronic illness, and independence challenges.
- Bring lived experience navigating chronic illness and healthcare systems, offering a compassionate and informed approach when supporting older adults.
- Resident engagement and companionship
- Adapting activities for different physical abilities
- Trauma-informed and compassionate support
- Understanding of chronic illness and the physical and emotional limitations that accompany them