Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Lala Bayramova

Sunnyvale

Summary

Over 5 years of experience in customer service role, specializing in managing customer inquiries, resolving issues, and providing excellent support in a fast-paced environment. Proven ability to effectively communicate with customers, ensuring their needs are met and concerns are addressed in a timely manner. Works effectively within a team environment, sharing insights and strategies to improve customer satisfaction and team performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Producer and Customer Service Representative

State Farm Insurance Company
03.2025 - Current
  • Handling client onboarding, policy changes, billing inquiries, and claims processing with professionalism and accuracy.
  • Providing personalized insurance solutions including auto, home and life policies tailored to client needs.
  • Generating leads through customer relationship building and proactive outreach, contributing to business growth.
  • Ensuring compliance with industry regulations and maintaining confidentiality of client information.
  • Delivering high-quality service by effectively resolving customer issues and explaining coverage options clearly.

Customer Service Representative

TAK Enterprise LLC
09.2022 - 03.2025
  • Maintained detailed records of all communication with the drivers, including incident reports, delivery status and equipment maintenance.
  • Tracked and reported on driver performance metrics, ensuring adherence to company policies and safety regulations.
  • Assisted drivers in resolving operational issues, including equipment breakdowns, delays and accidents, ensuring minimal disruption to operations.
  • Monitored driver compliance with DOT regulations and other industry standards.
  • Maintained accurate records and documentation of all shipment.

Call Center Quality Analyst

Motorola Mobility LLC
06.2021 - 08.2024
  • Analysis and Engineering of Motorola phones and all North America carrier products.
  • Collaborated with device manufacturers, product managers, and development teams to test and optimize mobile products for enhanced performance and user experience.
  • Customer service calls analyzed to identify areas of improvement and provide feedback to agents.
  • Monitored customer conversations for quality assurance purposes, ensuring that all policies are followed.
  • Maintained detailed records of call center performance and provided reports to management.

Call Center Representative

HarvesTime Foods
12.2017 - 11.2020
  • Built positive relationship by going above and beyond with customer service, ensuring that all questions, cancellations and confirmations are handled appropriately.
  • Handled a large volume of inbound and outbound calls in a timely manner.
  • Took online grocery orders, confirming delivery details and managing order modifications.
  • Addressed customer concerns, complaints, and questions related to shopping experience.
  • Identified issues requiring further assistance and transferring calls to appropriate departments.

Education

Bachelor's degree -

Azerbaijan University of Foreign Languages

Skills

  • Customer Service
  • Conflict resolution and customer-focused mindset
  • Team-oriented with a focus on accuracy and thoroughness
  • Strong communication and interpersonal skills
  • Ability to multi-task in a fast-paced environment

Certification

Property and Casualty License

LANGUAGES

English
Turkish
Russian

Timeline

Producer and Customer Service Representative

State Farm Insurance Company
03.2025 - Current

Customer Service Representative

TAK Enterprise LLC
09.2022 - 03.2025

Call Center Quality Analyst

Motorola Mobility LLC
06.2021 - 08.2024

Call Center Representative

HarvesTime Foods
12.2017 - 11.2020

Bachelor's degree -

Azerbaijan University of Foreign Languages

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Lala Bayramova