Lalaine Abegail Nuez
Kalispell,Montana
Summary
Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service, multitasking and time management abilities.
Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Glacier International Lodge
Kalispell, MT
06.2023 - 06.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Addressed customer needs in a timely manner.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Posted charges, updated accounts and issued bills to departing guests.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Customer Service Cashier
Joven Tire Enterprises
Cavite, Manila
07.2022 - 06.2023
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests. Built loyal clientele through friendly interactions and consistent appreciation.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Education
Bachelor of Science - Hospitality Management
Holy Name University
Bohol, Philippines06.2022
High School Diploma -
San Miguel Technical Vocational School
Bohol, Philippines03.2018
Skills
- Credit and Cash Payments
- Information Protection
- Safety and Security Procedures
- Guest Relations
- Sales Expertise
- Cash Handling
- Problem-Solving Skills
- Bookkeeping
- Hospitality Services
- Customer Service
- POS Systems
Languages
English
Professional
Accomplishments
- Servant Leader for 8 years
- Local Government Unit Officer as Assistant Liaison for 6 months
- Local Government Unit Officer as Archivist for 6 months
- Sub-organization officer as Assistant Budget Officer for 1 year
Timeline
Front Desk Agent
Glacier International Lodge
06.2023 - 06.2024
Customer Service Cashier
Joven Tire Enterprises
07.2022 - 06.2023
Bachelor of Science - Hospitality Management
Holy Name University
High School Diploma -
San Miguel Technical Vocational School
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