Lalanie Lee
Salem,IN
Summary
Proactive Custodial Supervisor with extensive experience in managing and supervising cleaning operations across multiple facilities. Proven track record in recruiting and training staff, improving efficiency through new cleaning procedures, and ensuring adherence to safety protocols. Skilled in coordinating special events, inventory management, and fostering a positive work environment. Adept at handling all types of custodial tasks and effectively training team members to perform jobs with accuracy and speed.
Excellent leader with strong communication and interpersonal skills. The plan is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Custodial Supervisor
HES Facilities Management
2024.03 - Current
- Prepared and submitted accident and injury reports.
- Assigned job duties and monitored performance against objectives.
- Recruited and selected well-qualified employees to fill vacancies.
- Promoted efficient inventory practices among team members.
- Coordinated special event setups and teardowns, ensuring timely completion and minimal disruption to daily operations.
- Enhanced workplace safety by enforcing proper use of equipment and adherence to safety protocols.
- Successfully managed 3 facilities simultaneously, delivering high-quality service across various locations.
- Consistently met or exceeded cleanliness standards through diligent supervision of custodial staff and personal attention to detail.
- Improved custodial team efficiency by implementing new cleaning procedures and schedules.
- Resolved personnel issues effectively, maintaining harmonious work environment for all employees.
- Conducted performance evaluations for custodial staff members, providing constructive feedback and setting achievable goals for improvement.
- Developed customized cleaning plans tailored to each facility''s unique needs and requirements, improving overall effectiveness of services provided.
- Collaborated with building administrators to address facility issues, leading to more functional work environment.
- Maximized employee retention by fostering positive work atmosphere focused on teamwork and communication.
- Reduced maintenance costs by conducting regular inspections and preventive maintenance tasks.
- Established open lines of communication between custodial staff members, encouraging collaboration and problem-solving among team members.
School Custodian
SMS
2023.09 - 2024.03
- Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
- Kept building spaces premises clean inside and outside.
- Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
- Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.
- Moved furniture for cleaning and set up for special events.
- Checked in and stocked inventory throughout facility.
- Collaborated with faculty and staff to address specific cleaning requests or concerns in their respective areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
Assistant Manager
Dollar General
2023.01 - 2023.09
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stock outs while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Commercial Cleaning Supervisor
Wendy's Fast Food
2021.03 - 2021.09
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
Textile Worker
Goodwill
2021.03 - 2021.04
- Handled monetary donations securely, ensuring proper accounting and record-keeping procedures were followed.
- Increased donation efficiency by accurately sorting and categorizing incoming items.
- Maintained clean and organized workspace, allowing for efficient processing of donations.
- Streamlined item intake process with detailed documentation and data entry.
- Prepared high-quality merchandise displays, creating attractive shopping experience for customers in retail store.
- Completed appropriate paperwork for donations.
- Increased overall value of donated items by thoroughly inspecting for quality before adding to inventory.
Crew Member
Arbys Restaurant
2020.12 - 2021.01
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Indiana Digital Learning
Salem, IN12.2021
Skills
- Custodial machine operation
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Creative Thinking
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Complaints Handling
- Customer Relations
- Team Coordination
- Microsoft Office
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Analytical Thinking
- Conflict Resolution
- Goal Setting
- Professionalism
- Staff Training
- Restroom maintenance
- Safety oversight
- Employee evaluations
- Work Scheduling
- Process Improvements
- Budget Management
- Process updates
- Employee Coaching
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Custodial Supervisor
HES Facilities Management
2024.03 - Current
School Custodian
SMS
2023.09 - 2024.03
Assistant Manager
Dollar General
2023.01 - 2023.09
Commercial Cleaning Supervisor
Wendy's Fast Food
2021.03 - 2021.09
Textile Worker
Goodwill
2021.03 - 2021.04
Crew Member
Arbys Restaurant
2020.12 - 2021.01
High School Diploma -
Indiana Digital Learning
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