Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

LaLanya Morgan

Aurora,CO

Summary

Highly organized customer service agent with over 25 years of experience in various roles. Proven effectiveness and reliability in solving problems and maintaining organization. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction. Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receptionist

Remedy Bar
Castle Pines , CO
06.2024 - Current
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Monitored office supplies inventory and placed orders when necessary.
  • Scheduled and confirmed appointments.

Receptionist

Geraghty Family Medicine
Centennial
05.2018 - 05.2022
  • Responsible for patient check in/out for an Office with five medical providers
  • Insurance verification ensuring accuracy and completeness
  • Performed basic accounting functions
  • Answered and screened on average 100 calls a day with professionalism, efficacy, and compassion
  • Scheduled patient appointments
  • Insurance verification prior to patient visits
  • Developed a system to streamline the Medical Records process to maximize productivity while maintaining HIPAA requirements
  • Implemented and maintained COVID-19 protocol(s) using CDC and CDPHE recommendations
  • Developed and implemented workflow practices for patient check in/Insurance verification/data collection.

Office Manager

Coffey and Thompson Art Gallery
Charlotte
01.2016 - 05.2017
  • Responsible for greeting all clients
  • Created and maintained relationships with industry specialists and prospective clients
  • Created a positive environment where all felt welcome
  • Curating and installation of exhibitions with public and private viewings
  • Formed a vast knowledge of art trends and markets
  • Maintained and updated framing software
  • Responsible for accounts receivable with accuracy and timeliness
  • Prepared all timecards and schedules to the bookkeeper for processing
  • Event coordination, including catering, hanging art pieces and marketing.

Receptionist

Geraghty Family Medicine
Centennial
08.2014 - 06.2015
  • Responsible for patient check in/out for an Office with five medical providers
  • Insurance verification ensuring accuracy and completeness
  • Performed basic accounting functions
  • Answered and screened on average 100 calls a day with professionalism, efficacy, and compassion
  • Scheduled patient appointments
  • Insurance verification prior to patient visits
  • Developed a system to streamline the Medical Records process to maximize productivity while maintaining HIPAA requirements
  • Implemented and maintained COVID-19 protocol(s) using CDC and CDPHE recommendations
  • Developed and implemented workflow practices for patient check in/Insurance verification/data collection.

Education

Washington School of Cosmetology
01.2001

Skills

  • Reliable
  • Attentive
  • Effective Communicator
  • Resourceful
  • Proactive
  • Relatable
  • Organized
  • Professional
  • Team Player
  • Kind
  • Emotional Intelligence
  • Critical Thinking
  • Versatile
  • Problem Solving
  • Microsoft Officer
  • Practice Fusion EMR
  • SOAPware EMR
  • NextGen EMR
  • Updox
  • Windows 10
  • Insurance Websites
  • HIPAA
  • Google Docs
  • Excel
  • Scheduling
  • Data Entry
  • Clerical Support
  • File Management
  • Bookkeeping
  • Meticulous and organized
  • Office equipment operations
  • Documentation And Reporting
  • Document Control
  • Professional Demeanor
  • Professional and polished presentation
  • Organization skills
  • Multi-line telephone skills
  • Office Administration
  • Multitasking and prioritization
  • Recordkeeping and bookkeeping
  • Tech-Savvy
  • Information Protection
  • Time Management
  • Positive and professional
  • Scheduling appointments
  • Verbal and written communication

Certification

cosmetology license

Timeline

Receptionist

Remedy Bar
06.2024 - Current

Receptionist

Geraghty Family Medicine
05.2018 - 05.2022

Office Manager

Coffey and Thompson Art Gallery
01.2016 - 05.2017

Receptionist

Geraghty Family Medicine
08.2014 - 06.2015

Washington School of Cosmetology
LaLanya Morgan