LaCretia Walker_______________
Sales Administrative Assistant
Leesburg,VA
Summary
Accuracy-driven Administrative Assistant successful at delivering vital clerical support to internal teams as well as customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Outgoing and friendly delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Pro Sales Specialist/Recruiting Supervisor
Lowe
Leesburg, VA
07.2021 - Current
- Specialist for contractors, small business, apartment complex's and private residential individuals
- Daily customer service duties along with assisting with financial aspects to help customer complete projects
- Researching for projects and competitors pricing
- Managed over 50 customer calls per days increasing sales by 30%
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Created and implemented sales strategies to successfully meet company targets.
- Drafted, finalized and submitted paperwork to complete sales.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used Microsoft Word and other software tools to create documents and other communications
- Used coordination and planning skills to achieve results according to schedule
- Worked with 5-10 customers to understand needs and provide excellent service
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Handled 30+ calls per day to address customer inquiries and concerns
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
Administrative Manager/Sales Recruiter
Ashley Furniture
Leesburg, USA, USA
07.2015 - 07.2021
- Manage office, 15 sales floor representative, along with maintaining all administrative duties
- Onboarding for new hires, setting up accounts, passwords, email
- Serve all customers with highest level of professionalism.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Maintained CRM database with customer updates and report generation.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Kept operations in compliance with corporate regulations by developing and directing effective internal systems.
- Maintained store equipment, printers and fax machines.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Defined clear targets and objectives and communicated to other team members.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Front Desk Supervisor/Sales
Holiday Inn at Carrodoc Hall
Leesburg, USA, USA
08.2014 - 07.2015
- Maintain front desk solely, handling guest inquiries ,accounts receivable/payable, complaints dealing with hotels or reservations, overall administrative assistant duties answering phones, filing, faxing.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained transaction security by verifying payment cards against identification.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Manage over 50 guest calls per day .
Education
Government Building Leesburg VA -
Loudoun County Government Info
Leesburg, VA 04.1998 - 08.1998
Certificate: Medical Receptionist -
James Monroe Vocational
06.1997 - 01.1998
High School Diploma - Advanced
Loudoun County High School
05.1994 - 01.1998
Skills
Lead prospecting
Account servicing
Customer service and care
Sales forecasting
Team collaboration
Staff education and training
Sales expertise
Relationship building
Records management
Information security
Customer and client relations
Scheduling
Letter preparation
Interpersonal communication skills
Additional Information
- Remodeling, Painting, & Interior Decorating
Timeline
Pro Sales Specialist/Recruiting Supervisor
Lowe
07.2021 - Current
Administrative Manager/Sales Recruiter
Ashley Furniture
07.2015 - 07.2021
Front Desk Supervisor/Sales
Holiday Inn at Carrodoc Hall
08.2014 - 07.2015
Government Building Leesburg VA -
Loudoun County Government Info
04.1998 - 08.1998
Certificate: Medical Receptionist -
James Monroe Vocational
06.1997 - 01.1998
High School Diploma - Advanced
Loudoun County High School
05.1994 - 01.1998