Laleña Daigneault-Mestre
Product, Project, And Program Management
Sacramento,CA
Summary
Experienced Product, Project, and Program Management leader well-versed in roadmapping, product and client launch planning and organizational operations management. Forward-thinking and strategic leader with 15 years of experience in software development. Recognized for SDLC improvements, risk management and positive leadership style.
Overview
17
17
years of professional experience
Work History
Head of Product Operations
Big Health
San Francisco, CA
09.2019 - Current
- Established Project Operations function at Big Health, leading Product, Program, and Project Management efforts through early stage start up and hyper growth
- Hired and led distributed team of 8 responsible for project and program management to deliver high quality software at speed
- Worked closely with c-suite leadership to plan, develop, and execute product roadmap and supporting OKR/KPI process
- Served as lead product manager for onboarding platform and provided product management coaching and training to team of product managers
- Developed suite of policies to effectively deliver high quality software at scale
- Developed and led PMO (Project Management Office) - created project intake, reporting, and delivery standards and processes
- Owned delivery of portfolio of projects - prioritized work, and aligned delivery with company goals - 100% project success rate over course of tenure
- Led organizational transition from Waterfall to Agile delivery, provided ongoing Agile and Scrum coaching, and managed Scrum Masters
- Led Accessibility assessment and ongoing program to build accessible products
- Integrated FDA and ISO requirements into software development processes and managed SaMD (Software as a Medical Device) requirements
- Managed accreditation and audit response programs, achieving ISO, DTAC, and NICE accreditations/recommendations
- Established product defect management program, setting practice for defect triage, prioritization, reporting, as well as incident management and post mortems
- Created program to streamline and reduce risks of client launches and partner implementations
Business Operations & PMO Manager
MINDBODY
San Luis Obispo, CA
06.2018 - 09.2019
- Led transition of multi-billion dollar SaaS company from Waterfall to Agile-Scrum
- Managed team of project managers and portfolio of projects, including acquisitions and integrations
- Fostered cross functional team support of business changes through effective use of change management and CQI
- Managed the establishment of the MINDBODY India Center of Excellence product intake pipeline and staffing strategy and served as US Program Manager of Center
- Assessed, evaluated, remediated, and accelerated reduction of friction between MINDBODY and acquisition organizations – created alignment between seven globally distributed development centers
- Defined, tracked, and managed the OKRs for the global organization and for the individual product sub-orgs
- Managed the regular cadence of Scrum team reporting and synthesizing the key insights and communicate those insights to relevant stakeholders
Project Manager III
County of San Luis Obispo
San Luis Obispo, CA
11.2011 - 06.2018
- Managed large scale, enterprise-wide technical and software projects serving County departments
- Provided ongoing communication and project documentation to department heads and the Board of
- Supervisors
- Developed, published, and scored RFPs through county purchasing process
- Developed County PMO, managing portfolio of projects and leading project management improvements
- Mentored and trained junior project management team members
Privacy Officer & Director of Health
MAXIMUS
Sacramento, CA
11.2010 - 12.2011
- Director responsible for Health Information Management and Privacy (HIPAA, HITECH, and ARRA) for
- California Health Care Options program providing enrollment brokerage services to all beneficiaries of the
- California Medi-Cal and MediCare programs
- Project manager for internet conversions of accounts and forms, document management system overhaul, intranet content, and disaster recovery drill
- Co-authored Disaster Recovery and Continuous Operation Plan with Security Officer
- Directed response to all breaches of privacy, suspected breaches of privacy, and security risk assessments
- Oversaw Quality Assurance and Quality Control audits and follow ups on audit results, including reviews of paper records, electronic records, and voice recordings
Quality Improvement Manager
Sacramento Children’s Home
Sacramento, CA
02.2006 - 10.2010
- Managed Quality Improvement/Health Information Department for large family services agency with an annual contract of over $15 million, encompassing nine different programs, including residential, mental health and educational services for children
- Served as agency HIPAA Privacy and Security Officer, writing all policies and procedures around privacy, confidentiality, and Health Information Management
- Authored agency QI Plan, establishing CQI goals for all programs and departments and creating a quarterly reporting system, meeting the needs of all of our programs, clients, and stakeholders
- Overhauled EPSDT billing and compliance practices leading to a reduction in error rate from 3% to 0.08% during state audits
Education
B.A. - Political Science
UCLA
PMP - Project Management Professional (2011) -
Project Management International
ISO - Certified 9001 Auditor (2011) -
International Standards Organization
PSPO - Professional Scrum Product Owner (2018) -
Scrum.org
05.2001 -
PSM - Professional Scrum Manager (2018) -
Scrum.org
05.2001 -
PSMII - Professional Scrum Master, Advanced (2019) -
Scrum.org
Skills
SKILLS PROFILEAgile/Scrum LeadershipSaaS/SDLC ManagementProject & PMO ManagementProject Management ToolAdministration(Atlassian suite, ADO)AccessibilityProgram ManagementPrivacy & ComplianceCQI/Change ManagementCRM ManagementRapid Scaling/HypergrowthBusiness AnalysisLeadership & TeambuildingDisaster Recovery & COOPJob ArchitectureDistributed Teams
SAMD (Software as a Medical Device)
Timeline
Head of Product Operations
Big Health
09.2019 - Current
Business Operations & PMO Manager
MINDBODY
06.2018 - 09.2019
Project Manager III
County of San Luis Obispo
11.2011 - 06.2018
Privacy Officer & Director of Health
MAXIMUS
11.2010 - 12.2011
Quality Improvement Manager
Sacramento Children’s Home
02.2006 - 10.2010
PSPO - Professional Scrum Product Owner (2018) -
Scrum.org
05.2001 -
PSM - Professional Scrum Manager (2018) -
Scrum.org
05.2001 -
B.A. - Political Science
UCLA
PMP - Project Management Professional (2011) -
Project Management International
ISO - Certified 9001 Auditor (2011) -
International Standards Organization
PSMII - Professional Scrum Master, Advanced (2019) -
Scrum.org