Lalenia D.M. Andrews- Hemp
Las Vegas
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
19
19
years of professional experience
Work History
Supervisor
Boyd Gaming
02.2025 - Current
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented process improvements, enhancing workflow efficiency and productivity levels.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Led performance evaluations, providing constructive feedback to staff for continuous improvement.
- Analyzed operational data to identify trends and drive strategic decision-making initiatives.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Billing Specialist
GMT
05.2024 - Current
- Processed and verified billing statements for accuracy and compliance with company policies.
- Resolved billing discrepancies through effective communication with clients and internal teams.
- Utilized billing software to streamline invoicing processes, improving operational efficiency.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Boyd Rewards Representative
Boyd Gaming
09.2022 - 06.2024
- Managed customer inquiries and resolved issues to enhance satisfaction.
- Developed and maintained strong relationships with clients, ensuring repeat business.
- Conducted product demonstrations and provided detailed information to customers.
- Collaborated with team members to streamline communication and improve service delivery.
- Trained new representatives on company policies and customer service protocols.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Funding Administrator
Axos Bank
08.2015 - 10.2023
- Responsible for validating information and documentation provided by dealerships to ensure contract packages received were complete and accurate prior to disbursing funds to the dealership.
- Responsible for good communication with both the dealerships, and Exeter staff in order to complete loan package and get it processed in the allotted time frame.
- Communicate consistently with the Dealer and Dealer Account Executive on the funding status and the outstanding documentation / verifications not yet received.
- Answer phones, Fax, manage office files.
- Process ACH payments to dealers, and repayment of returned AHC payments.
- Cover duties of AVP of Funding in her absence.
Cashcall/Loanme
10.2013 - 08.2015
- Responsible for validating information and documentation provided by dealerships to ensure contract packages received were complete and accurate prior to disbursing funds to the dealership.
- Responsible for good communication with both the dealerships, and Exeter staff in order to complete loan package and get it processed in the allotted time frame.
- Communicate consistently with the Dealer and Dealer Account Executive on the funding status and the outstanding documentation / verifications not yet received.
- Answer phones, Fax, manage office files.
Sr. Dealer Services Representative
Exeter Finance Corporation
02.2013 - 09.2013
- Responsible for validating information and documentation provided by dealerships to ensure contract packages received were complete and accurate prior to disbursing funds to the dealership.
- Responsible for good communication with both the dealerships, and Exeter staff in order to complete loan package and get it processed in the allotted time frame.
- Communicate consistently with the Dealer and Dealer Account Executive on the funding status and the outstanding documentation / verifications not yet received.
- Answer phones, Fax, manage office files.
Operations Supervisor – Custom Finance
JPMorgan Chase Bank
07.2006 - 02.2013
- Supervise a Non-Exempt staff of 4 Documentation Analysts.
- Practice Performance Management to ensure that all Documentation staff members have current objectives and job descriptions.
- Supervise documentation department maintaining quality service productivity standards and Key Performance Measurements for the region.
- Complete daily, weekly, monthly productivity and quality reports.
- Negotiate and resolve program and product policy exceptions regarding residuals, pricing and documentation issues.
- Order supplies
- Process A/R for bills acquired by Dept.
- Faxing, managing Site Managers calendar, scheduling meetings.
Education
High School Diploma -
Oceanside High School
Oceanside, CA06-1988
Skills
- Digital literacy
- Customer Database Systems
- Managing confidential data
- Effective communication
- Microsoft Office ( Word, Excel, and Outlook)
- Key management
- Skilled in achieving 55 WPM typing speed
- Punctual
- Highly Detailed
- Confident working in deadline driven environment
- Ability to keep calm working environment in chaotic situations
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory control
- Operations management
- Data analytics
- Documentation and reporting
Languages
English
Full Professional
Timeline
Supervisor
Boyd Gaming
02.2025 - Current
Billing Specialist
GMT
05.2024 - Current
Boyd Rewards Representative
Boyd Gaming
09.2022 - 06.2024
Funding Administrator
Axos Bank
08.2015 - 10.2023
Cashcall/Loanme
10.2013 - 08.2015
Sr. Dealer Services Representative
Exeter Finance Corporation
02.2013 - 09.2013
Operations Supervisor – Custom Finance
JPMorgan Chase Bank
07.2006 - 02.2013
High School Diploma -
Oceanside High School
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